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Help HTC Hero/T-mobile G2 Touch problems.

I currently own a HTC hero which updated 2 months ago to Android 2.1. Yesterday I tried to open the music application, but it did not load, only came up with little player bar thing, then after a few minutes of waiting, the application told me it was not responding so I force closed it. The back button will also not work when this happens only the home button does. I asked t-mobile about this and they told me to get a system update, and i have checked and downloaded the new HTC sync but there are no more updates and my phone will not recognize either HTC sync (old or new). Any ideas on what I could do?
 

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