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[HTC] I see why HTC is dying..

Discussion in 'HTC' started by JeremyBlake, Jul 21, 2013.

  1. JeremyBlake

    JeremyBlake Lurker
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    I've always been an iPhone guy, but the HTC One sold me on trying to switch to Android. The phone itself is amazing, I like the Sense software, but HTC is useless.

    First, we STILL don't have 4.2.2.

    Secondly, my first phone had a dead camera straight out of the box. I thought, "Hey, it happens." and returned it for a new phone. No biggie.

    Within 2-3 weeks of getting my second HTC One, the power button began sticking under the main "body" of the phone. I call HTC to see about getting a replacement, expecting the customer service I'd received from Apple. (I had an iPhone battery constantly overheat so Apple paid to overnight my phone to them and they overnighted me a new iPhone for free as well) But nope. Not with HTC.

    When I called they said they'd have my phone for two weeks. No replacement phone, no phone to use until mine is fixed. Nothing. Just a two week wait. I filled out the survey in the email I got after the call saying the customer service basically sucked and got a reply email from HTC asking what they could do to make it better. I told him.. a new phone. I was within my first 30 days and they say the best they can go is 7-10 days and on top of the that, the idiots suggested a software up. A SOFTWARE UPDATE FOR A PHYSICAL BUTTON STICKING. I mean.. seriously? I see why HTC is as good as dead now. Idiots. :mad:

    EDIT: Keep in mine the iPhone was well AFTER the 30 days and Apple still took care of me with no questions asked.
     

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  2. GuitarG20

    GuitarG20 Clueless Senior Member
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    HTC has 4.2 done and is pushing it out. The carriers are doing their thing and taking forever to "test" it, as usual.

    One of the advantages to having a large retail presence and very few products is quick repairs and turn around, often simply by swapping a defective device for a brand new one. Apple can do this because of the mentioned advantages that it has. HTC unfortunately cannot do this, and thus the customer support may seem lacking from a consumer standpoint, whereas it simply is not feasible from a business perspective.
     
  3. marctronixx

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    Moved to HTC forum.
     
  4. Rxpert83

    Rxpert83 Dr. Feelgood
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    To be fair, Samsung does the same thing for repairs. That's because they're repairing your actual phone, and not just sending you a different one.

    If your within your timeframe and in the US, your carrier will usually switch out a faulty phone in the same visit.
     
  5. JeremyBlake

    JeremyBlake Lurker
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    Which is exactly why I'll probably never make the Android mistake again. Like the phone, like the OS, but the customer service completely blows.
     
  6. Rxpert83

    Rxpert83 Dr. Feelgood
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    Have you tried sprint? Manufacturer defects are covered

    Do you have insurance? Asurion overnights you a phone just like you are describing.

    Most people dont go the manufacturer route because its covered by the other 2 much faster. When you send the phone in for manufacturer repairs.. you get your same phone back, which is exactly the way I like it. I know what its been through, I know its not a refurb.
     
    kct1975 likes this.

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