I've always been an iPhone guy, but the HTC One sold me on trying to switch to Android. The phone itself is amazing, I like the Sense software, but HTC is useless. First, we STILL don't have 4.2.2. Secondly, my first phone had a dead camera straight out of the box. I thought, "Hey, it happens." and returned it for a new phone. No biggie. Within 2-3 weeks of getting my second HTC One, the power button began sticking under the main "body" of the phone. I call HTC to see about getting a replacement, expecting the customer service I'd received from Apple. (I had an iPhone battery constantly overheat so Apple paid to overnight my phone to them and they overnighted me a new iPhone for free as well) But nope. Not with HTC. When I called they said they'd have my phone for two weeks. No replacement phone, no phone to use until mine is fixed. Nothing. Just a two week wait. I filled out the survey in the email I got after the call saying the customer service basically sucked and got a reply email from HTC asking what they could do to make it better. I told him.. a new phone. I was within my first 30 days and they say the best they can go is 7-10 days and on top of the that, the idiots suggested a software up. A SOFTWARE UPDATE FOR A PHYSICAL BUTTON STICKING. I mean.. seriously? I see why HTC is as good as dead now. Idiots. EDIT: Keep in mine the iPhone was well AFTER the 30 days and Apple still took care of me with no questions asked.