Upgraded from Moto Droid to the Incredible yesterday. The only thing incredible about it is how it takes simple functions that the Moto Droid performs flawlessly and turns them into major inconveniences. 1. Activesync is useless for me because it tells me the email server requires a security unlock password for the entire phone. Yes, that means EVERY TIME I unlock the phone to make a call, check a text or email, open an app, etc., I have to enter a password. Add up how many times a day you want to access your phone, and then add up the time it takes to have to enter a 6 digit password just to check an email. My Moto Droid doesn't require me to have an unlock password unless I want one. This renders the phone completely useless, as who wants to go through such a hassle to use their phone? This reason alone is why I'm returning the phone, but there's more. 2. After charging my phone all night, I used it for one hour this morning and found 30% of my battery life gone. In one hour. 30%. Nice. 3. Email account display is terrible. On my Moto Droid, all email accounts are displayed on the email screen, and even color coded. On the HTC, it opens whichever email account was open before, and in order for me to see all of my accounts, I have to click on something else and scroll through the list. It doesn't even show them all on one screen. Major failure on HTC's part. Very poor design. 4. And how do you not have a DELETE option as a default button for emails? I have to click MENU and THEN DELETE? You couldn't put a delete button next to 'Reply' or 'Reply all'? Lame, and more unnecessary clicks to perform a basic function. 5. Direct dial contact shortcuts is also poorly designed on the HTC phone. On my Moto Droid, if I have 1 contact with multiple numbers, it will display an H (home), M (mobile), or W (work) in the icon so I know which number I'm dialing. On the HTC, there are no indicators. So if I create a shortcut to those 3 numbers for a single contact, the icons all look the same. I have no clue which one is the mobile number, or which is the home number. WTF? How can such basic features be overlooked? It was supposed to be an UPgrade to this phone, not a downgrade. I will really miss the speed, light weight, better dashboard mount/holster, 7 home screens, and camera on the HTC, but the simple things my Moto Droid does so well cannot be replaced by the Incredible. Shame on you, HTC.