HTC Mail "Mail Still on the Server"

[BenW]

A Guide suggested I move this question from the HTC Forum to the Lounge:

I'm having an issue with HTC Mail. With one particular message type only. When I try to read it, I see the phone working to download it, then get the message "This mail is still on the server".

The only thing different versus other mail (that I can think of) is that it comes from .mil accounts with a digital signature hash.

I can read them fine in Thunderbird, and two colleagues who get emails from the same accounts can read them fine on their phones. One has a Droid X, the other has an HTC Windows phone. Both of them are on Verizon, so maybe this could be a Sprint issue versus HTC?

I also sent myself an email using my OpenPGP digital signature from my home account last night as a test, and it does the same thing. To be clear, these are not encrypted emails, they are simply using the public signature hashes used for non-repudiation.

Anyway, if anyone else has run into this or has suggestions, it would be most appreciated.

 

[shubes]

I'm seeing this as well with T-Mobile MyTouch 4G phones. The messages that get "stuck" on the server have digital signatures coming from a Thunderbird client. There were no such problems with such messages on other clients, including Blackberries. I'd be glad to do some testing to get this working.

 

[Guamguy]

That is because the phone email account is not set (and should not be) on default to remove email from the server when email is pulled. You can set that settings on the Mail account.

In any case, if you open your Mozilla Thunderbird or whatever mail client you are using on your desktop and download the mail to your PC or Mac, the messages will be deleted from the server.

 

[EarlyMon]

I can't tell if the complaint is that the mail isn't being deleted from the server - or - if the mail isn't downloading at all for reading.

 

[joe_squid]

I'm experiencing the same issue, and can't download/read the email at all (same error message). This looks to be a known bug:

Issue 10928 - android - Unable to display S/MIME signed messages: [This mail is still on the server] - Project Hosting on Google Code

 

[EarlyMon]

Welcome to the forums!

Thanks for that info!

 

[shubes]

I can't tell if the complaint is that the mail isn't being deleted from the server - or - if the mail isn't downloading at all for reading.

The complaint is that the mail isn't downloading at all for reading.

Of course, the mail can be accessed/deleted from any other email client (PC mail, webmail, etc).

 

[BenW]

Haven't been back to this thread for a while.

EarlyMon - it is that it won't open for reading on the phone from the IMAP server. I just want to read the mail, but want it left on the server as normal for all other email client access.

Joe_Squid - Thanks for the link to the Google issue page. Guess we have to wait for HTC to resolve the issue. Bummer as it makes answering many work emails tough. I end up going to webmail (which already blows on a full screen) via the phone.

 

[shubes]

My users tried out the K-9 Mail app (free from marketplace), and it works fine. Using that app instead of the one that came 'stock' now, and no problem.

 

[BenW]

Thanks -- I was researching clients just as you posted that and saw K-9. I actually like the HTC mail client, but if K-9 will let me get the digital sig emails, I think I'll need to give it a try.

I also just read through topics at HTC and did not see this issue posted in their forum, so am going to mention it there.