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Support HTC Mail not pulling down items in Inbox

Discussion in 'Android Devices' started by Apel, Sep 1, 2010.

  1. Apel

    Apel Member
    Thread Starter
    5

    Aug 27, 2010
    6
    0
    5
    I'm running into some issues with the HTC Mail client and I'm about ready to throw fits.

    I've configured my work IMAP email account, but it's not pulling any emails down to the inbox. I get the 'No mail' message when there is most definitely mail there. I can send from the account just fine, and the sent items feed back to the server w/out any problems.

    I've tried deleting the account and reconfiguring...same result. Any way to start from a clean slate in the HTC Mail client w/out wiping the entire unit?

    I have configured another user's phone (same exact phone) on the same email system and theirs worked as expected....adding to the frustration!

    Any thoughts?
     

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  2. Griff_LI

    Griff_LI Well-Known Member
    53

    Jul 11, 2010
    371
    52
    53
    Marlow, Bucks, UK
    First of all, what is the timeout for items set in the Settings ? (Menu->More->Settings->Send & Receive->Download Options from the white message list)

    Secondly, are any of the mails in the inbox younger than that timeout ?

    If not you can extend the timeout or send yourself some newer mail to check it's syncing-up.
     
  3. Apel

    Apel Member
    Thread Starter
    5

    Aug 27, 2010
    6
    0
    5
    Already checked that. It's set to 3 days and there are over 20 emails in my Inbox within that time frame. I even bumped it up to All and that still didn't pull any messages down.

    Thanks for the suggestion though.
     
  4. aminaked

    aminaked Well-Known Member
    38

    Try the K9 email client, free from the market
     
  5. Apel

    Apel Member
    Thread Starter
    5

    Aug 27, 2010
    6
    0
    5
    I have K9 installed and working which also adds to the frustration. I like the HTC client better due to the email summary widgets and unread count on the launch icon that comes delivered.

    So here's what's driving me to drink...
    1. My email works in K9 but not in HTC Mail
    2. Configured another user's account on identical phone and same email system and it works just fine in HTC Mail

    Anyone know of a way to reset just the HTC Mail client without wiping the whole phone?
     
  6. aminaked

    aminaked Well-Known Member
    38

    Perhaps longpress the account & choose delete. I'm not familiar w/ that email client so maybe not.
     
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