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Support HTC One FAQ and useful links -UPDATED 5-28-14

Discussion in 'Android Devices' started by The FAQ, Feb 7, 2013.

  1. The FAQ

    The FAQ Well-Known Member
    Thread Starter

    Apr 11, 2013
    HTC One FAQ

    Updated 5-28-14

    Greetings fellow members! This post will be updated as the forum grows to include links on common issues and FAQ's for the HTC One . If you have anything you think should be added please feel free post here: Private chat with Staff members. In addition, If you have any of your own FAQ's, tips, tricks, or suggestions please feel free to post them below. We are looking to expand this FAQ and with your help; turn it into one of the most comprehensive guides at Android Forums.

    Useful links:

    HTC One OTA update thread

    Battery usage discussion

    UltraPixel Camera discussion

    Reception discussion

    FAQ Section:

    General HTC One Forum FAQ:

    1. General Android phone FAQ's?
    2. How can I improve my battery life?
    3. Are there any **DEVICE NAME** Tips & Tricks?
    4. What are the known problems with the HTC One ?
    5. Forum related questions.
    6. What is root?/What does being rooted mean?

    Q: General Android phone FAQ's?
    A: Here is a thread on general Android Phone FAQ's

    Q: How can I improve my battery life?
    A: Smartphones operate on a sort of spectrum. On one end you could put battery life, on the other end all those options like wifi/3g/4g sync (among other things). If you want great battery life you can't have those on all the time. If you want those on all the time, you won't get great battery life. It is best to find the compromise that works best for you and what you want most out of your phone. Here are a couple of things that you could consider - adjust the screen brightness, do not use live wallpapers, switch off networks when not in use (WIFI, Bluetooth, GPS), adjust update intervals for widgets (do you really need twitter/facebook notifications every half hour?). You could also consider downloading a battery monitoring app such as JuiceDefender.

    Q: Are there any HTC One Tips & Tricks?
    A: For any tips, if you use the "filter by" and select "Tips" in the sub-forum, you will get many useful tips and tricks.

    Q: What are some of the problems people have with their HTC One ?
    A: For any problems and their solutions, if you use the "filter by" and select "Support" in the sub-forum for useful information.

    Q: I have a question about how to do something around the forums.
    A: Here is a FAQ devoted entirely to that: Android Forums FAQ

    Q: What is root?/What does being rooted mean?
    A: Here is a post explaining that: What is rooted/does being rooted mean?
    Here is a link to the
    devices "All Things Root Guide" sticky: HTC One Root forum

    Additional links:

    HTC One Specs

    Here is the link for the official User Guide for the HTC One (worldwide site).

    HTC - Wordwide site | HTC One User Guide Link

    And the Support page for the HTC One featuring a number of help topics, FAQ, and now even some video guides.
    HTC - Wordwide site | HTC One Support Page

    The U.S. HTC One will undoubtedly have a very similar User Guide and Support page, with a few key changes depending on mobile carrier.




    El Presidente, mistral_blue and KOLIO like this.
  2. kidcarter93

    kidcarter93 Well-Known Member

    Jul 31, 2012
    United Kingdom
    thcain, toad6386 and El Presidente like this.
  3. EarlyMon

    EarlyMon The PearlyMon

    Jun 10, 2010
    New Mexico, USA
    From AnandTech | Print The HTC One Review (empasis below is mine)

    Attached is the datasheet for the Qualcomm modems used in the various models.

    To round our our comparison, here are the frequency specs from the One Developer Edition -

    • Multiple frequency compatibility:
      • HSPA/WCDMA: 850/1900/2100 MHz
      • GSM/GPRS/EDGE: 850/900/1800/1900 MHz
      • LTE: 700/850/AWS/1900 MHz (US)

    The Sprint model's modem will do GSM/GRPS/EDGE, but we've seen this same confusion on the releases for the Evo, 3vo and LTEvo - the modem support is there, but the limiting factor is always the actual radio transceiver chips.

    The ifixit teardown is for the middle model with the MDM9215, so I don't have the transceiver chip to show (yet).

    Could I be wrong? Yes. But it's rare for either AnandTech or I to get this one wrong.

    PS - when clean, this will go into the FAQ were it belongs, it also helps answer questions about the DEV phone and what carriers it can work with.

    PPS - Big thanks to marctronixx for the reminder and tip here! :) ;)

    BTW - people refer to the entire 800 MHz area as a class name.

    Almost a certainty that the Sprint HTC One is really 800/850/1900 CDMA and will support 1x Advanced services.

    Sprint was clear at last year's LTEvo unveiling that would be required for all 4G phones moving forward.

    Attached Files:

  4. Desert Cactus

    Desert Cactus Well-Known Member

    Aug 28, 2010
    ok, so I'm thorough confuse by this phone. Sprint keeps telling me it is a world phone yet cannot tell me the frequency this thing have....

    That last column with the Sprint model shows only two GSM bands and the CDMA and LTE for sprint. The GSM is for data I believe. How then will it make phone call if it is a world phone unless it has the other bands....

    Thanks everyone for trying to shed light on this puzzle for me.
  5. EarlyMon

    EarlyMon The PearlyMon

    Jun 10, 2010
    New Mexico, USA
    The two bands on the Sprint phone are popular elsewhere in the world - world phone.

    I was in Korea, in an area with CDMA coverage with the same exact frequencies we used - even with the radios matching, I had no coverage.

    I've been in parts of Asia with AT&T GSM phones where I could call but not get data.

    AT&T's model has 3 frequencies rather 2 or 4.

    More frequencies = more coverage...

    ... supposedly, but even when the frequencies match, you don't get guarantees and when they don't - you're stuck.

    Closest you can get here is the ATT or T-Mo phone (but so far as I know, that last one is doing its own thing with AWs on one of those channels, so for world coverage) - you'll still max out at 3 with those.

    UMTS frequency bands - Wikipedia, the free encyclopedia

    PS - you can do voice on UMTS - http://www.umtsworld.com/technology/wcdma.htm
  6. EarlyMon

    EarlyMon The PearlyMon

    Jun 10, 2010
    New Mexico, USA
    Here's an oldie but a goodie from 2006 - GSM, EDGE, WCDMA, GPRS, HSDPA

    Pretty sure that (most of) France won't be a problem.
  7. lewis neale

    lewis neale New Member

    Jun 10, 2015
    If your phone has stopped vibrating when touching the keys, make sure power save is off.
    this fixed mine

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