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Support HTC One M8 - Phone Meltdown

Discussion in 'Android Devices' started by erehwon13, Feb 27, 2016.

  1. erehwon13

    erehwon13 Newbie
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    I've just experienced a collapse in my phone's functionality and I have no idea why. It is a standard HTC build without root or any other modifications like S-OFF.

    I updated to Marshmallow in January and have been using it without a problem. Than, a few days ago I suddenly couldn't start the Settings app as it kept crashing. As part of this problem I also couldn't start WiFi or Bluetooth. I tried safe mode but it didn't help at all.

    Eventually I decided to do a factory reset, cache wipe and removed the SD card, but this didn't fix my phone. It now doesn't start up properly, with the following messages:

    Android is starting
    Optimizing apps 1 of 7

    Starting Apps

    Failed to load driver. reason: unknown error (19)

    It then shows lots of messages for apps that have stopped.

    I haven't any idea why this happened but I think there must be some way I can fix it myself, rather than send it back to HTC. Has anyone any suggestions?
     

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  2. saltire

    saltire Android Expert
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    What carrier are you on? If it's one of the US carriers then there will probably be a full RUU available that you could run to do a completely fresh, clean install.
     
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  3. erehwon13

    erehwon13 Newbie
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    I'm in the UK and bought the phone from Carphone Warehouse, so I have the generic (UK) build. I tried to find an RUU for it but couldn't. Maybe I didn't try hard enough!

    The phone is with Carphone Warehouse now for them to fix it, but they said it will take 2-4 weeks. :(

    Thanks saltire.
     
  4. saltire

    saltire Android Expert
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    No probs. If by the generic build you mean the WWE version (I got mine at CPW as well and it's WWE) I can point you to an official RUU zip. Would only take an hour or so of your time, so if CPW can't fix it give me a shout.
     
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  5. Som_1991

    Som_1991 Lurker
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    I ran into the same problem earlier today. HTC desire 816. Have no clue why this would happen. I am out of warranty, so tried to install a custom rom, didn't help. Also, sound drivers aren't working for me. Where can I get these drivers from?


     
  6. erehwon13

    erehwon13 Newbie
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    Can you get hold of the WWE build, like saltire suggested for me? Reflashing the original image seems the safest option.

    JTLYK - CPW fixed my phone and then lost it! I have a new Nexus 6P now!!
     
  7. Som_1991

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  8. erehwon13

    erehwon13 Newbie
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    I would say yes, but I've not used them before. They seem a good starting point.
     
  9. Hadron

    Hadron Smoke me a kipper...
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    You'll need to find a "RUU" for your phone amongst that lot. Most of the downloads there will be kernel source code. Only a few devices/networks will have RUUs available there. But worth a try.

    RUUs have to be at least as recent a the software you are running, plus have to be for your "cid" (i.e. region, plus carrier if it is a branded phone).
     
  10. Tahin Khan

    Tahin Khan Lurker
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    I'm having the same problem with my m8 too :'( ....
     

HTC One M8

The HTC One M8 is the Taiwanese company's flagship phone for the first half of 2014. It built on its predecessor with an upgraded 5-inch 1080p display, Snapdragon 801 processor, 2GB of RAM, 32GB of internal storage, and an UltraPixel rear Duo Camera.
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