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Support HTC One M8 stuck on boot screen...

Discussion in 'Android Help' started by maxrostron, Aug 3, 2016.

  1. maxrostron

    maxrostron Lurker
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    Hey, I currently have an HTC One M8 and yesterday evening it ran out of battery and when I turned it back on it came up with the white bootloader screen with options to fastboot, recover etc.

    Now I have been on this screen before and in the past I was just able to progress through via a fast boot with no problems whatsoever. However, this time all I can do is press the volume up button (which works its way 'down' the list - not to previous item like suggested?). The volume down button doesn't seem to be working i.e. I cannot select any options using it. The power button does work as it lets me turn my phone on or when held in combo with volume up, then it turns my phone off.

    Over the past few days my power button and the volume down button have been working on and off. For example in the morning they may be working fine, but then suddenly stopped working during the day, before the working again and then ultimately the volume down button working not working most recently.

    There was also an update ready to be installed but I didn't have the space on my phone to download it, so it hasn't been installed.

    I don't mind performing a factory reset but obviously cannot select the option on my phone HOWEVER if anyone knows how this can be initiated by plugging it into the computer that would be great?

    I am currently on EE UK. The information on the white screen is as follows.

    *** Software status: Official ***
    *** LOCKED ***
    M8_UL PVT SHIP S-ON
    HBOOT-3.19.0.0000
    RADIO-1.25.214500021.O6G
    OpenDSP-v48.2.2-00564-m8974_FO.1211
    OS-4.16.401.13
    eMMC-boot 2048MB
    Aug 4 2015,19:21:49.0

    HBOOT

    <VOLUP> to previous item
    <VOL DOWN> to next item
    <POWER> to select item

    FASTBOOT
    RECOVERY
    FACTORY RESET
    SIMLOCK
    CHECK SMARTSD
    IMAGE CRC
    SHOW BARCODE

    (remember though, I can't seem to select any of these...)

    Thank you so much in advance!
     

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    #1 maxrostron, Aug 3, 2016
    Last edited: Aug 3, 2016
  2. Nathanf36

    Nathanf36 Lurker
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    I've got exactly the same problem, have you found a fix?
     
  3. Hadron

    Hadron  
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    It sounds like a hardware problem to me. If the volume down button is stuck "on" the phone will go into the bootloader (the screen you describe) when you restart it, because pressing that key while the phone restarts is how you access the bootloader. And a stuck key can interfere with the function of other keys.

    If this is your problem then a factory reset wouldn't fix it. Try wiggling the volume down key to see whether you can unstick it.
     

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