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HTC One S Wifi Problem

Discussion in 'Android Devices' started by Kindermann, Dec 14, 2013.

  1. Kindermann

    Kindermann Lurker
    Thread Starter

    Hi All,

    New here, hopefully someone will be able to help. My wife has a HTC One S. We had a power outage yesterday and her phone no longer connects to Wifi. All other devices in the house are fine. We have a netopia modem/route. It's scanning then showing authentication problems. Then the network is showing as out of range. Basically not connecting.

    We're not techies I'm afraid so any help would be very much appreciated. We've tried powering down the modem and the phone repeatedly but this doesn't make a difference.

    Many thanks in advance!!
     



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  2. Rukbat

    Rukbat Extreme Android User

    Press that network connection (in the phone). Tell it to "forget" the connection. Turn the phone off. Turn the phone on. It should then find the network and connect to it. If not, turn off one of the devices that's connected to the router - a laptop, a phone, one device. Try connecting again. If that works, you don't have enough avaialble "DHCP slots" in the router. Call your internet provider's tech support number and they'll walk you through adding one (or a couple - it's just a settings change in the router).
     
  3. Kindermann

    Kindermann Lurker
    Thread Starter

    Thank you. I'm afraid this doesn't work. Sometimes it sees the modem/router and reports excellent strength. We attempt to connect and it asks for the password which we enter. It then goes into a cycle of scanning and authentication but doesn't connect. After a minute or so of this it reports the network out of range and that's that.

    The device is running 4.1.1. We're not sure when or even if the OS was last upgraded but is it possible the problem lies here?
     
  4. Kindermann

    Kindermann Lurker
    Thread Starter

    Update to this. The phone will connect to non-encrypted networks.

    Any ideas?

    Thanks
     

HTC One S Forum

The HTC One S release date was April 2012. Features and Specs include a 4.3" inch screen, 8MP camera, 1GB RAM, MSM8290 processor, and 1650mAh battery.

April 2012
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