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HTC One stuck in white starting screen

Discussion in 'Android Help' started by Android Question, Dec 14, 2013.

  1. Android Question

    Thread Starter

    Hi!

    My brother tried to update the latest update for his HTC One and at some point it restarted and is now stuck in the white starting screen.

    It's stock, I just unlocked the bootloader, but apart from that I would like to not root the phone.

    I tried several things - I can get into the bootloader and also into fastboot, I did a factory reset and wiped the cache, nothing helped.
    For some reason I can't do some things through fastboot, if I try for example to do "fastboot continue" I get "resuming boot... FAILED (remote: not allowed)".

    Here is the bootloader information:
    (bootloader) version: 0.5
    (bootloader) version-bootloader: 1.54.0000
    (bootloader) version-baseband: 4A.17.3250.14
    (bootloader) version-cpld: None
    (bootloader) version-microp: None
    (bootloader) version-main: 2.24.206.7
    (bootloader) version-misc: PVT SHIP S-ON
    (bootloader) serialno: XXXXXXXXXX
    (bootloader) imei: XXXXXXXXX
    (bootloader) meid: 00000000000000
    (bootloader) product: m7_ul
    (bootloader) platform: HBOOT-8064
    (bootloader) modelid: PN0710000
    (bootloader) cidnum: O2___102
    (bootloader) battery-status: good
    (bootloader) battery-voltage: 4285mV
    (bootloader) partition-layout: Generic
    (bootloader) security: on
    (bootloader) build-mode: SHIP
    (bootloader) boot-mode: FASTBOOT
    (bootloader) commitno-bootloader: dirty-d959c75800
    (bootloader) hbootpreupdate: 11
    (bootloader) gencheckpt: 0

    Also, I'm using Mac.

    If you need anymore information led me know and I will try to provide them.

    Can anyone help?
     



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  2. KJohns

    KJohns ROM/Application Developer

    if you arent having success with the device still, try using a RUU to restore it back to stock.

    ---> Collection of HTC M7 RUU's, OTA, and Stock Nandroid Downloads

    since you can get into fastboot you will have to relock the bootloader before youre able to use the ruu. (fastboot oem lock). Since youre on a mac make sure you download the appropriate ruu.zip file for your device. (the .exe wont work for you.)

    Good Luck!
     
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