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Support Htc one won't factory reset

Discussion in 'Android Devices' started by Marese73, Sep 11, 2016.

  1. Marese73

    Marese73 Lurker
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    I'm in Ireland have a HTC one which was working fine it had some storage issues and fone was slowing down and freezing but nothing major. It was factory reset a couple of times to clear it out. It was my daughters and she left it aside when she got a new fone. We now want to factory reset the fone so my hubby can use it. Fone appears to be working fine with all my daughters apps and accounts logged in etc. When i try to do a factory reset it gets stuck in the bootloader with a locked message. The fone has neva been rooted and everything is stock. None of the options in bootloader work it wont go into recovery or fastest. It will only reboot or power down. Everything else makes it loop and go back to bootloader screen. I thought it might need a software update so ran that and installed the latest update but it's no different. Help pls anyone? 20160911_093600.jpg 20160911_093617.jpg
     

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  2. Marese73

    Marese73 Lurker
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    Update on looking at the fone again it seems the update didn't load when it's trying to load the update it just goes back to the bootloader and keeps looping from there
     

HTC One M8

The HTC One M8 is the Taiwanese company's flagship phone for the first half of 2014. It built on its predecessor with an upgraded 5-inch 1080p display, Snapdragon 801 processor, 2GB of RAM, 32GB of internal storage, and an UltraPixel rear Duo Camera.
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