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Support HTC One XL Stuck updating stock mail app

Discussion in 'Android Devices' started by jcorbin69993, Jan 11, 2013.

  1. jcorbin69993

    jcorbin69993 Lurker
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    Hi,

    I've been given the above by my company for work purposes. I have mail through the Microsoft Exchange and had no problems receiving mail for the first week. The only problem now is that the phone will not update and seems to be stuck. The sync symbol in the bar at the top of the screen is constantly showing and when I open the mail app the same symbol is in the top left corner with the word "updating" written next to it. The IT team at my company are none the wiser so I though I'd try and find a solution on my own.

    Any help would be appreciated.
     

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  2. admob

    admob Well-Known Member
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    Snap, just use Gmail instead..
     
  3. patpending

    patpending Well-Known Member
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    Customer Advisor, Telstra
    Adelaide, South Australia
    Sounds like it could be an issue with authentication / logging in successfully to your exchange server.

    Have you tried setting up the mail account fresh?
     
  4. jcorbin69993

    jcorbin69993 Lurker
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    Not yet but will give it a go. I imagine it'll be a temporary fix though.
     
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