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General HTC Support *Sigh*

Discussion in 'Android Devices' started by Andrew K, Jun 29, 2016.

  1. Andrew K

    Andrew K Lurker
    Thread Starter
    Jun 29, 2016

    Jun 29, 2016
    Hi All,

    Longtime viewer, first time poster.... Anyways, to the point:

    Anyone have troubles dealing with HTC Support? A few months ago my phone screen cracked (still within the 1 year warranty period) and when I chatted with an HTC rep they confirmed I was eligible for their free screen repair offer (even have the chat logs). Sent me all the details on where to send my phone, I sent them my device and never heard back from them or the repair center. I tried reaching out to the repair center directly (as indicated on the email instructions), however they never answered their phones. So of course I called the main HTC support line to see whats up. There were a lot of issues finding the right person to talk to; ended up taking me me 4 calls over 2 weeks to finally get the issue escalated to the point someone was doing something about it.

    Finally today they called me back (2+ months now they have had the phone) to tell me about the fate of my phone; (They found it!) however they now want to charge me $150 to repair it or $30 to have the device sent back. Apparently I was *not* eligible for the repair service since I am Canadian!

    Any advice?


HTC One M9

The HTC One M9 is the company's 2015 flagship smartphone. Its specs include a Snapdragon 810 chipset, 5-inch 1080p display, 3GB of RAM, a 20MP rear camera paired with an UltraPixel front camera, 2,840mAh battery, and more.

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