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Support HTC Sync issue

Discussion in 'Android Devices' started by g8trdroid, Aug 3, 2013.

  1. g8trdroid

    g8trdroid Lurker
    Thread Starter

    Attempting to sync photos from HTC Rezound to PC, all indications show that it is working fine. However, the images are not found where HTC Sync says they will be found on the PC (or anywhere else on PC). Any help would be great.
     

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  2. Frisco

    Frisco =Luceat Lux Vestra=

    Welcome to the forums, g8trdroid.

    From the HTC site (let us know if you followed these procedures):

    Start to use HTC Sync


    1. Use the USB cable to connect your phone to the PC
    2. When your phone prompts you to choose a type of USB connection, tap HTC Sync, and then tap Done.
    3. Wait for HTC Sync to recognize your phone. On the Device setup screen, enter a name for your phone.
    4. Click Save. The Device panel then opens. On the Device panel, you can set your sync options, see your phone's general information, check the used and available space on your storage card, and begin synchronization.
    Tips:

    If you cannot see the HTC Sync option when you connect your phone to the computer via USB, please follow the Instructions below:

    1. Make sure you select USB Debugging in Settings > Applications > Development before connecting your phone to the computer
    2. Connect you Phone to the PC and wait 20 seconds for your phone to install HTC Sync on your phone.
    3. Unplug the USB sync cable. Wait for 5 seconds. Reconnect the Phone to the PC using the USB cable.
    4. Select
     
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