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Support HTC Sync Manager install problems

Discussion in 'Android Devices' started by greatsnoring, Jan 28, 2013.

  1. greatsnoring

    greatsnoring Well-Known Member
    Thread Starter

    Sep 26, 2010
    Norfolk UK
    Wondered if anyone can help. I have been trying to install HTC Sync Manager on my 64bit Windows 7 Dell. I previously had HTC Sync installed. Removed this as instructed and tried to load HTC Sync Manager from HTC website. The installation keeps failing with a message which says

    "The files for installation requirement CheckAndRemoveOldHtcDriver could not be found. The installation will now stop. This is probably due to a failed or cancelled download"

    Having googled this message most answers seem to be to remove all HTC files, download HTC Sync Manager, at the point where it fails download HTC Sync, then continue downloading HTC Sync manager. This seems to work for others but not those with the message as listed above. I have tried rebooting at various points and also with antivirus switched off. I have tried contacting HTC who have not been able to help. (they said they would dial in to my computer- I stayed in all afternoon but they never got back to me.) There are some similar threads elsewhere on this forum but none seem to answer this particular problem.

    Can anybody help me please?


  2. weemh003

    weemh003 New Member

    Feb 28, 2013
    Go to temp folder look up the date and time stamp of your installation
    find htc setup and run it.

    Do not close the error while installing from temp folder.
    Make sure you install a MTP Portal driver before installing HTC Sync Manager

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