Prior to yesterday, my Desire HD was syncing with my Outlook (Calendar and Contacts) quite happily via a USB cable. Then yesterday I received a Systems Update to the phone, and since then I cannot sync:

Connecting the cable seems to do everything but this: i.e. the "connected" symbol comes up on the status bar on the phone, I can "mount" the phone so that it appears as a "drive" on the laptop, and it charges the battery. But - although I have HTC Sync on the laptop and open it, then go to activate "sync" on the mobile, it chugs away for a minute or so "looking" for Sync, then gives me an error message saying "Cannot find HTC Sync on your PC" etc.

I have de-installed and re-installed HTC Sync direct from the HTC website but to no avail - the problem persists.

Is anyone else suddenly having this problem, and/or can someone suggest a solution? There are numerous references to this issue across the net - not necessarily related to a system update etc. - but I can't seem to find any solutions suggested that actually work.... HELP!!

 

Many thanks for that - I have downloaded and have been able to sync with MyPhoneExplorer, so I do at least now have a "calendar" on my laptop that is sync'd with my phone. However, obviously this is now "in" the MPE application, and my calendar in Outlook will remain "un-sync'd" and so effectively useless even tho I will continue to use Outlook for my emails ec. on my laptop. Is there a way (I am accepting that I have not as yet trawled through the MPE guidance to see if this is the case....) to sync the MPE calendar with my Outlook...?

 

I have now been through the MyPhoneExplorer stuff and yes there IS a way to have the phone, MPE AND Outlook to all sync, which is now working.... Many thanks for the tip; it is a bit of a "workaround" but at least it DOES work!

Just a shame that HTC couldn't get Sync to just "work" in the first place.....