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HTC Sync Un/Install problems and solution

Discussion in 'Android Devices' started by pb_red, Aug 12, 2010.

  1. pb_red

    pb_red Lurker
    Thread Starter

    Hi, just wanted to share my very frustrating experience with HTC Sync with the hopes that this will help someone searching for a solution to a similar problem. This was on Windows 7 x64 + HTC Sync v2.0.33

    I got my Sync into a weird state where it wasn't working so I decided to reinstall it. Many apps are smart enough to shut everything down, uninstall the old app for you, and re-install the new one. HTC Sync is not one of those...

    So after trying a few things I was not able to re-install because the old installation was still there and I was not able to uninstall the HTC driver because of:
    "Product: HTC Sync -- Error 1722.There is a problem with this Windows Installer package."

    So I searched and searched and finally found the following:
    HTC Sync -- Error 1722 - HTC Drivers install/remove failure - General Android Forum - Android Forums - HTC Community

    However, I had to find and remove, not fix, the "Transforms" key in:
    HKLM\SOFTWARE\Classes\Installer\Products\{GUID} (you have to search for "HTC" to find out what that GUID is.

    After doing that I was able to uninstall the HTC driver from the Control Panel.

    Finally, I was able to re-install everything and now Sync is working fine :)

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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