HTC Sync / Windows 7

[Unseen]

Getting this error during install of HTC Sync 2.08 (from their site)

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My specs:
HTC Droid Eris (Verizon)
Windows 7 Pro 64 bit
Outlook 2007

HTC Sync still installs regardless of error and still opens up, but always shows disconnected status. I have the phone plugged in via usb and I select "synchronize htc" option. It cannot find the software on my Windows 7. I even uninstalled it, then reinstalled in Vista compatibility mode, same problem.

Any ideas? I am running as administrator in W7.

Also, how come there is no Facebook icon in home > programs (that up icon on bottom left side of "phone" button)? How can I add Facebook icon there to the grid?

 

[Unseen]

Hate to be a pain but would appreciate help on this annoying problem

 

[KennyD]

Getting this error during install of HTC Sync 2.08 (from their site)

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My specs:
HTC Droid Eris (Verizon)
Windows 7 Pro 64 bit
Outlook 2007

HTC Sync still installs regardless of error and still opens up, but always shows disconnected status. I have the phone plugged in via usb and I select "synchronize htc" option. It cannot find the software on my Windows 7. I even uninstalled it, then reinstalled in Vista compatibility mode, same problem.

Any ideas? I am running as administrator in W7.

Also, how come there is no Facebook icon in home > programs (that up icon on bottom left side of "phone" button)? How can I add Facebook icon there to the grid?

Follow this guide on getting windows 7 and HTC sync on the same page..
Workaround for HTC Hero Sync Problem in Windows 7 My Digital Life

As for the facebook problem.. I have no idea Don't have a droid..

 

[ca204valry]

Hi here is a solution for this problem.

HTC guys never made the 64bit driver for Windows 7. So what we need to do is install the software as is for Windows 7. Then on softpedia they have supplied the Vista 64 bit drivers.
Install these as an upgrade.

How to Solve HTC Hero Sync Problem in Windows 7 - Because it might prove a lot more difficult than you think - Softpedia

 

[cashmang]

hi people, im not sure if anyone knows this yet, but i emailed htc and this is what they sent back


"Hi Matthew,

There is a new version of HTC sync coming in teh next few weeks for Windows 7.

Best REgards

Mike"

wicked news

 

[Slug]

A new version (2.0.18) was released today. It's still a 32-bit program but 64-bit drivers for Windows 7 are included and installed. Installation here went perfectly and the new Win7_x64 drivers were used in preference to my previous Vista_x64 ones.

 

[pinn]

Nope, still not recognized on mine. Pain in the a$$ this and something that should have been addressed way back.

Slug, did you uninstall old version or update ?

 

[Slug]

Slug, did you uninstall old version or update ?

I deliberately updated over 2.0.8 (with the Vista_x64 drivers) 'cos I figured that was most likely to FUBAR.... dammit!

Are the Win7_x64 drivers in place in \Program Files (x86)\HTC\HTC Drivers\Driver Files?

 

[Unseen]

A new version (2.0.18) was released today. It's still a 32-bit program but 64-bit drivers for Windows 7 are included and installed. Installation here went perfectly and the new Win7_x64 drivers were used in preference to my previous Vista_x64 ones.

Where?

HTC Mobile Phone Support - DROID ERIS by HTC (Verizon) - Downloads

 

[MBAKennyG]

A new version (2.0.18) was released today. It's still a 32-bit program but 64-bit drivers for Windows 7 are included and installed. Installation here went perfectly and the new Win7_x64 drivers were used in preference to my previous Vista_x64 ones.

Your post's dated 1/13/10, but all I see at HTC's site is version 2.0.8 (point-zero-eight, not point-ONE-eight) with a release date of 11/05/09. I just upgraded to W7 from Vista and all I need the 32-bit HTC Sync. WTF do I not get?

 

[Slug]

Where?

HTC Mobile Phone Support - DROID ERIS by HTC (Verizon) - Downloads

Here?

HTC - Support - HTC Hero - Software Download

 

[MBAKennyG]

Ahhhhhh. Thank you, Slug! Don't know how you found that, but thanks for sleuthing it out!

Dumb question, maybe: Is the Eris essentially the same as the Hero in terms of software requirements like Sync?

 

[Slug]

Don't know how you found that, but thanks for sleuthing it out!

Pure chance - I went there to get a link for something else.

Dumb question, maybe: Is the Eris essentially the same as the Hero in terms of software requirements like Sync?

Afaik, the handset makes no difference. If it uses HTC Sync currently then the latest version should work just fine.

 

[MBAKennyG]

Pure chance - I went there to get a link for something else.

That's my sense, that finding what you need from HTC can seem like a crapshoot. Make no mistake, no one ever accused me of being tech-savvy, but on a telephone support call around this very issue, I was told by HTC that the reason I didn't see the Eris as a phone choice was that I went looking for the Sync info at HTC.com rather than at HTC.com/us. (Well how stupid am I! Considering there was no obvious indication I was at the "global" site and I was never prompted as to what country I needed to be in.)

 

[Crazydave]

I have windows 7 -64 bit and using Office 2007

I used this one:
HTC Sync upgrade for HTC Magic, Hero &Tattoo

installed it... (it does kick an error... but it does install)

and I have to go to

Settings -> Applications -> Development -> USB Debugging ON

Then I plugged the phone into the computer... and updated the driver from:

this folder:

C:\Program Files (x86)\HTC\HTC Driver\Driver Files\Win7_x64

 

[owsley80]

This is what i had to do after trying everything under the sun.

My computer kept identifying it as an unrecognized device no matter how many times i installed the drivers or sync software, didnt matter which version.

Finally went to the device manager and chose "Install Legacy Device" > show all devices> then chose to install drivers myself. selected the correct win7 64bit drivers from the htc folder, finished installation and restarted computer. works just fine now. hope this helps