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Support HTC Test Phone to Document OTA Update Problems

Discussion in 'Android Devices' started by robrecht, May 27, 2011.

  1. robrecht

    robrecht Android Enthusiast
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    Senior Manager, Scientific Communications (pharmac
    HTC is sending me a test phone to help test a couple of theories about the random rebooting problems.

    I've been working with a few good Verizon tech support staff and a network tech to document some localized rebooting and data connecivity problems. Several times, they've tried to send me a replacement phone but I've been trying to get them to look at the possibility that some of these issues might also be related to poorly set up local towers. For example, I've only ever noticed my phone spontaneously rebooting within about a 1 square-mile radius in a 3G area around my home. In contrast, I've only ever noticed data-connectivity problems while at work in a fairly strong 4G area. Now these problems are relatively infrequent on my phone. I almost always use WiFi at home, except when I'm driving around, so I've only noticed my phone randomly rebooting 5 or 6 times since the OTA update a couple of weeks ago. Likewise, I've only noticed a lost 4G data connection 6 times since the OTA update.

    Obviously, the OTA update is a major part of the problem, but I'm also interested in finding out if there's a network tower connection issue. Verizon tech support was reluctant to open a network ticket but I talked them into it. The network tech has a ThunderBolt, which is also having a reboot problem. His problem doesn't seem to be geographic specific but he has also heard the same stores we have about how for some of us it does seem to be location based. So he asked if I would be willing to speak with an HTC representative to help document user experience of this problem since the OTA update. Now, the HTC guy was very interested to hear about the possible network component of the problem, kind of happy to speculate about Verizon being partly to blame. He also wanted me to factory reboot my phone to test another idea about Google sync settings perhaps being related to the rebooting problem.

    Well, I was not going to reboot my phone again, just too much trouble to test what struck me as a rather silly idea about Google sync settings. But I did offer to test his silly theory on a test phone and to help document and troubleshoot the local issues I've been experiencing.

    So HTC is sending me a test phone. Cool.
     

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  2. BAMARTIN03

    BAMARTIN03 Member
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    That's pretty awesome
     
  3. TxGoat

    TxGoat Guest
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    Is there a way to roll back the OTA update?
     
  4. jdk2

    jdk2 Well-Known Member
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