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HTC U11+ phone setting crashes instantly (com.android.phone)

Discussion in 'Android Devices' started by DjAlonDevil, Jan 30, 2019.

  1. DjAlonDevil

    DjAlonDevil Lurker
    Thread Starter

    I've got an interesting problem, whenever I go to Settings>Phone it automatically crashes. It displays the following:“Unfortunately the process com.android.phone has stopped." and then I have the option to send a report to HTC or not. I tried to do a lot of stuff such as: Restart the device, try with airplane mode on, delete cache on the Phole application, take out the SIM-card, delete data info from Google Play Services, downgrade the Google Play Services, install an update but to no avail. I searched online and couldn't really find anything similar. I want to note that I have no idea when this started to happen or how. I just tried to access the setting after over a month that I didn't even look there so this could only happen in the last month or so. I would like to also say that I haven't tried to delete data from the Phone application because all of my contacts are saved on my phone and not from Google or my SIM-card. I included a video depicting something weird happening when I receive the error when trying to access the Phone application... the signal bar seems to go crazy for some reason. Please help me as soon as possible because I need to access a few options in that setting.
     

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HTC U11+ Forum

The HTC U11+ release date was December 2017. Features and Specs include a 6.0" inch screen, 12MP camera, 4/6GB RAM, Snapdragon 835 processor, and 3930mAh battery.

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