Sometimes lost amongst all the discussions, complains and improvements wished for - is how IMPRESSIVE both Verizon and Htc have been handling the Eris phone. As anyone who has bought phone/consumer electronics that came with such early praise and promise which turned out to be utter crap (can you say LG Dare) can attest , the norm is that...what you get, is what you are stuck with...unless you are willing to shell out for a new product (praying that the new one will finally live up to the hype). Yet here we are less than 3mo into Eris's lifespan and HTC and VZW have launched 2 major updates (and an upgraded OS planned). Sure you could say, the phone should have been perfect on launch - but frankly that is just naive - the reality is almost nothing gets launched perfect....and yet most of the time no improvements are ever seen, fixes are never addressed - if you get one firmware upgrade you are very lucky. An certainly VZW could have scrimped on the Eris, it was their low cost droid, it got little press and even less hype and if a few annoyed customers were bitching on some forums about battery life or intermittent lock-ups it would be of little consequence to Big Red. But it seems VZW is stepping up along with HTC and supporting our phones and trying to address problems...Maybe it shouldnt so rare but it is and therefore I think VZW and HTC should be commended!