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Support HTCSync no longer detects my DesireZ

Discussion in 'Android Devices' started by brjlk, Aug 29, 2011.

  1. brjlk

    brjlk Newbie
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    Everything worked smoothly with Sync. Then HTCSync no longer detects my phone. I tried that on 2 XP PCs & 1 Vista PC. The phone is still not detected.

    I brought my phone to the dealer. It was detected on his laptop. Why is it not detected on my 3 PCs?

    John
     

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  2. Slug

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    Tried reinstalling HTC Sync? Sometimes though the solution can be as simple as trying an alternative USB port. Windows seems to "forget" the required drivers occasionally.
     
  3. brjlk

    brjlk Newbie
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    Yes, I reinstalled, updated HTCSync, used an alternative port & tried on 2 other PCs. Still Desire Z is nor detected.

    John
     
  4. Slug

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    Sorry for the delayed response - been a bit busy elsewhere.

    Are you using the USB cable that shipped with the handset?
     
  5. brjlk

    brjlk Newbie
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    Hi, thanks for the tip.
    I tried both the bundled data cable & a third party spare one. It did not work with both.

    John

     
  6. kevin11

    kevin11 Lurker
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    my problem is more or less the same,i download the htc sync from the card and when i open it it cant find my phone, tried reinstalling it ,tried everything all the forums say.i am running windows 7. i even switched off kapersky while i down loaded from the card.
     
  7. Slug

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    That version will be well out-of-date. Go to the HTC Support web site, download the most recent version of Sync, and install that. Hopefully this will solve your issue.
     
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