Help HTCSync no longer detects my DesireZ

[brjlk]

Everything worked smoothly with Sync. Then HTCSync no longer detects my phone. I tried that on 2 XP PCs & 1 Vista PC. The phone is still not detected.

I brought my phone to the dealer. It was detected on his laptop. Why is it not detected on my 3 PCs?

John

 

[Slug]

Tried reinstalling HTC Sync? Sometimes though the solution can be as simple as trying an alternative USB port. Windows seems to "forget" the required drivers occasionally.

 

[brjlk]

Tried reinstalling HTC Sync? Sometimes though the solution can be as simple as trying an alternative USB port. Windows seems to "forget" the required drivers occasionally.

Yes, I reinstalled, updated HTCSync, used an alternative port & tried on 2 other PCs. Still Desire Z is nor detected.

John

 

[Slug]

Sorry for the delayed response - been a bit busy elsewhere.

Are you using the USB cable that shipped with the handset?

 

[brjlk]

Hi, thanks for the tip.
I tried both the bundled data cable & a third party spare one. It did not work with both.

John

Sorry for the delayed response - been a bit busy elsewhere.

Are you using the USB cable that shipped with the handset?

 

[kevin11]

my problem is more or less the same,i download the htc sync from the card and when i open it it cant find my phone, tried reinstalling it ,tried everything all the forums say.i am running windows 7. i even switched off kapersky while i down loaded from the card.

 

[Slug]

i download the htc sync from the card and when i open it it cant find my phone

That version will be well out-of-date. Go to the HTC Support web site, download the most recent version of Sync, and install that. Hopefully this will solve your issue.