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General Huawei Ascend G7 battery won't charge

Discussion in 'Android Devices' started by Pappajon, Mar 11, 2016.

  1. Pappajon

    Pappajon Lurker
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    Mar 11, 2016
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    Hello,

    I have a Huawei Ascend G7 which I bought brand new about two months ago. It ran out of battery yesterday and I have charged it over night but it doesn't appear to be charging. I have tried several chargers with no success and taken it to a phone repair shop who says the port looks fine (I have heard the charging ports break quite easily on these models).

    I think it might be a software issue because when first plugged in it looks like it is charging and has the battery on the screen with a red line showing low battery charge. Then it switches to an image of a battery looking like it is charging (with a green bar going up the battery). But seconds later it flashes up with the image that means 'plug in your charger' (a grey battery with the charger lead next to it) and stays like that even if charged for hours.

    It will let me boot up in recovery mode, and I have just done a factory reset, but it doesn't seem to have helped

    Can anyone help with this? My wife is due to give birth in the next couple of days and I really need a working phone - Huawei are being no help at all!

    Thanks in advance

    Jon
     

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