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Support Huawei Watch stuck on boot screen with the google logos

Discussion in 'Huawei Watch' started by jakebake, Mar 29, 2016.

  1. jakebake

    jakebake Lurker
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    Hey guys! So I have had a huawei watch for about two weeks now. Yesterday after not wearing it for a few days I got the "android wear has stopped working" message and pressed ok. It was frozen so I reset it. Now it will only get to the boot screen with the four colorful logos and will stay there indefinitely. I have tried going into recovery and doing the factory reset option however this does not help. I have also charged it and turned it off and on multiple times. The watch is stock. What can I do? I bought it from amazon when they had it on the deal of the day. Now if I try to exchange it they want to just apply the amount to an item of my choice. This will not cover the cost of a new one. Obviously I can talk to customer service but I want to see if I can fix it first.

    Thanks guys!
     

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  2. Unforgiven

    Unforgiven OK Google
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    How long have you let it sit. I was restoring to stock a bit ago, then did an FDR and it took a long time to boot. I want to say it felt like half an hour, but was probably more along the lines of 8-15 minutes.
     
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  3. jakebake

    jakebake Lurker
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    Thanks for your reply! I actually let it sit on the charger going through the boot animation all of last night. This morning it was still doing it...
     
  4. Unforgiven

    Unforgiven OK Google
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    Darn. and you did the hold power until it vibrated, release and quick press the button to boot into the boot loader, then wiped cache from there?

    I think so, but I like to verify the steps.
     
  5. jakebake

    jakebake Lurker
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    Yeah that is exactly what I did. I did the factory reset there.
     
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  6. Unforgiven

    Unforgiven OK Google
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    Is your bootloader unlocked?
     
  7. jakebake

    jakebake Lurker
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    no it is completely stock
     
  8. Unforgiven

    Unforgiven OK Google
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  9. jakebake

    jakebake Lurker
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    Hmm just kind of sucks to do that because they will probably send a refurbished one for warranty replacement and it also says that the purchaser has to pay for shipping...
    I am still in amazons return window and could exchange but like I said the issue is the price difference. Do you not think I should just contact their customer service?
     
  10. annarosy

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    you can upload a photo of it?
     
  11. The_Chief

    The_Chief Accept no imitations!
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    @annarosy, Since this thread is from March, I have a feeling it's either solved or a non-issue by now ;)
     

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