Hudl1 connects to wireless hub, but not internet

[john8555955559]

Hi everyone

I have a Tesco Hudl1 which I reset to factory defaults and then rebooted. However, while it manages to connect to the wireless hub OK, it cannot connect to the internet and complete the rest of the installation.

I've tried this both with a Virgin media and Talktalk hub with exactly the same result: connects to the hub which I can see in the hub status screen, but cannot connect to the internet. And the Internet is fine on both devices which I can access from an Android phone and Windows computer, no problem.

I'm therefore beginning to think the problem is with the actual Hudl, and there may be a bug in the setup. Does anyone else know about this problem, and what can be done?

Thanks,

JMc

 

[mikedt]

Check the date and time are correct on the Hudl. If they're wrong, that could prevent it from connecting. Especially if you've reset it