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Huge phone memory problem

Discussion in 'Android Devices' started by PlsHelpMe1, Aug 15, 2018.

  1. PlsHelpMe1

    PlsHelpMe1 Lurker
    Thread Starter

    So I bought a new phone (Huawei Y7 2018) around 3 weeks ago. So yesterday I decided to check my memory. SD card was fine, but internal memory wasnt. I lost arounf 8gb of my memory for no good reason. I only installed like 4 apps, please help me resolve this problem. I tried cleaning the junk files, but they only took a little memory.
     

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    Vukan97 likes this.
  2. Hadron

    Hadron Smoke me a kipper...
    VIP Member

    When you say you "lost" 8GB of storage do you mean it was using 8GB more than when you first had it, or that 8GB is used that you can't account for?

    If the latter then the answer is that it's your operating system, kernel, baseband and other firmware. The internal storage includes the partitions these live in, so the amount of space available to the user is always 4-12 GB less than the amount it says on the box (varies with age and manufacturer of phone, but most are within that range). So this is normal, and far from being for no good reason it's necessary for the phone to work.
     
  3. PlsHelpMe1

    PlsHelpMe1 Lurker
    Thread Starter

    [​IMG] nope my I had 22gb available 2 weeks ago and now only 14
     
  4. chanchan05

    chanchan05 The Doctor

    It would help to show us a screenshot of what your storage details look like.
     
    Hadron likes this.
  5. PlsHelpMe1

    PlsHelpMe1 Lurker
    Thread Starter

  6. PlsHelpMe1

    PlsHelpMe1 Lurker
    Thread Starter

    Idk why but im still losing memory. Could it be discord thats doing it?
     
  7. PlsHelpMe1

    PlsHelpMe1 Lurker
    Thread Starter

    And this
     

    Attached Files:

  8. JAy3001

    JAy3001 Android Expert

    Firstly stop using the built in storage analysis, it rarely gives you the correct information you need.

    Try using Solid Explorer, which is a file browser:
    https://play.google.com/store/apps/details?id=pl.solidexplorer2

    (It has a free trail period.)
    1. Fire up Solid Explorer and make sure your viewing the internal stoarge and are in the root folder,
    2. Now go into the options screen (3 dots top right) and select properties,
    3. Now wait for the app to analyse your files,
    4. You will notice 4 tabs that allow you to see exactly where your storage has gone, ( see pic)

    The Folder Information tab lists the general usage on your storage,

    The Content tab shows you your largest folders on your device,

    The File Types tab lists the largest files by type IE images/videos,

    The Top 20 lists the largest actual files on your system.

    This should allow you to locate your lost storage, be it a rouge app or just a very large data file nabbing all the storage.

    I for one use to have to do this with Amazon Music app as for some reason it would never clear it's own data when you remove music, so I had to do an analysis every so often to locate my lost storage.
     

    Attached Files:

    Dannydet likes this.

Huawei Y7 Forum

The Huawei Y7 release date was March 2019. Features and Specs include a 6.26" inch screen, 13MP camera, 3GB RAM, Snapdragon 450 processor, and 4000mAh battery.

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