After a lot of phone calls, and pleading, I spoke to someone at HTC and they helped me. I got the latest RUU for my phone - all 173 Meg of it - and downloaded that to work's computer and brought the file home. Thing is I am still not sure what happens now. See, my "internet" is via that phone. So, what I understand is the next step is I turn off the phone, hold the button, turn it on, select boot load - or what ever it is called - and then plug the phone it and run the RUU program. But is that 173 Meg everything I need? I would hate it to be halfway through and have it say "I want internet connection to continue." Anxiously waiting for help.