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Support I am having the same issue with mine, won't turn on.

Discussion in 'Android Devices' started by Darbella, Jan 21, 2014.

  1. Darbella

    Darbella Lurker
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    I am having the same issue with mine. It is five months old...yesterday the camera froze while switching to video mode. I had to shut down the phone and turn it back on. As the day went on, the battery wore down fast as it has been since I got the phone, so put it on the charger. The charge indicator showed it in the yellow zone. This morning I went to use the phone and it is completely black. Phone has never been dropped or wet. I had been to us cellular to complain about the battery life several times as it seems it dies fast, and was told I would have to buy a new battery. This was a new phone and having these issues? At this point I am ready to re activate my iPhone! Now I am heading to the store to see what advise they have or if they can fix whatever is wrong...if not I will need to use my iPhone again. This is terrible because I have all my business contacts in there as well as texts from customers and more.
     

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  2. tube517

    tube517 Android Expert
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    If the new battery does not work, it could be the charging cable or the usb port. Do you have another charger to test it?
     
  3. Darbella

    Darbella Lurker
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    Hi, yes, I had to get a new battery. went to the store and they tested is and it was not taking a charge. they said Samsung will replace it seeing as the phone is only 5 months old, but that I would have to either wait 6-8 weeks for it to come, buy a new one at Batteries Plus, or order one for about 10.00 on Amazon. I ended up buying one for 40.00 at BP, but will still have Samsung send a replacement.
     
  4. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
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    I moved your post on it's own, for proper help and support.
     
  5. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
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    Yes, call Samsung and tell them what the store said, and they will send you a replacement and I'm sure it won't take that long, just make sure you keep the bad Battery as there is a good chance they will ask for it back.
     

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