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Support I am so P..... off

Discussion in 'Android Devices' started by pbj, Jun 16, 2010.

  1. pbj

    pbj Member
    Thread Starter
    15

    Dec 6, 2009
    18
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    15
    I have a moment that was once replaced by the inc company... Know it's over heating bad, to the point the battery case has a spot on it.
    So I call Asurion and they say no prob we will sen you out a new phone, (hold on here it comes) witch phone would you like. palm pixie, palm pre or a htc touch pro.....I said now I'll take the Samsung Moment,, nope there all out of them so the made me choose a different phone. I am so ...ken mad. Is there any help out there for me. I love that Phone
     

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  2. pastafarian

    pastafarian P√Ętes avec votre foie
    523

    Nov 4, 2009
    5,622
    4,625
    523
    Sales
    The Sea of Tranquility
    A touch pro? Not a touch pro 2? Wow, that's a drastic downgrade no matter which you choose. Your choice to replace the Moment is a choice of dead end OS devices. The comatose WebOS or the stone cold dead WinMO. Were they out of Startac's? In effect, you brought in your late model Audi for service and the dealership offered you a hyundai, Kia or a 2006 Saturn in a direct swap. I wouldn't accept any of these choices and bitch up the ladder with Sprint till you get an equal or upgraded replacement. If they won't, then see if you can use their refusal to terminate your contract. Be polite but firm and give 'em hell. Good luck!
     
  3. latinmaxima

    latinmaxima Well-Known Member
    113

    Oct 15, 2009
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    113
    Customer Service/ Quality Assurance Supervisor
    Richmond ,KY
    Wow. I sure as hell wouldn't stand for that.
     
  4. AndroidSPCS

    AndroidSPCS Well-Known Member
    183

    Nov 12, 2009
    3,222
    478
    183
    geek
    USA
    How the hell can they even do that? This is ridiculous.
     
  5. baddubbin

    baddubbin Well-Known Member
    16

    Nov 4, 2009
    60
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    16
    that is horrible, i would fight them on that. The insurance is supposed to give you the same phone or equal. none of those options are equal the moment. don't settle for that crap from them.
     
  6. p2theg77

    p2theg77 Member
    16

    Feb 28, 2010
    17
    3
    16
    Air Force
    Florida
    Wow! If you had to pick....I'd choose the Palm Pre. That was my phone before I switched. I miss the fluid multitasking, multitouch screen, and the 3D games that actually ran rather smooth. Of course the keyboard was cramped and their app store is lacking but hey....better of the choices offered to you.
     
  7. gmjlopez

    gmjlopez Well-Known Member
    36

    Jan 22, 2010
    100
    4
    36
    Male
    G-town, CT
    wow that sucks. I just got a Samsung Moment replacement phone 3 weeks ago.
     
  8. pbj

    pbj Member
    Thread Starter
    15

    Dec 6, 2009
    18
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    15
    I'm getting my Moment...... I told them the pre isn't even close to it and if they don't have that in stock send me a evo4. thanks all
     
  9. forty9er

    forty9er Active Member
    36

    Feb 1, 2010
    41
    1
    36
    I would have said the same thing pbj. Glad you are getting your Moment.
     

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