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Support I can't get my Alcatel One touch to back up to google

Discussion in 'Android Help' started by Rickf, Jun 10, 2019.

  1. Rickf

    Rickf Newbie
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    Alcatel One touch back up to google for restore to Motorola G7 Play? I have done everything I have read in the manuals and nothing seems to work.I just bought an unlocked Motorola G7 Play new from Best buy and ran the program it pops up to copy all the data over from my other phone. It all looked like it was running well but when it was all said and done about all that came over was my phone contacts. No pictures, no messages, no calendar stuff. The main reason I bought another android was so I could copy this stuff all over. I was told it was a simple process but you have to figure in that I am an old guy and the phones are smarter than I am.
     

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  2. Dannydet

    Dannydet Android Expert
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    I've always backed up stuff using a combination of apps,
    1- Super Backup and Restore
    (Apps/Contacts/SMS/Call logs)
    2- Gmail account for email, and Google photos, which automatically backs up all photos and videos.
    I believe Motorola has a backup / transfer utility but not sure of the name, Migrate maybe
     
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  3. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    this is why i like samsung, they have smart switch and it is super easy and i have never had any issues like you're experiencing.

    i would go back to Best Buy and bitch and moan to them. make them do the work. i know my way around smart switch, but when i buy a samsung phone, best buy employees have offered to help use smart switch......at least they offered that service when i bought the note 8.
     
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  4. mikedt

    mikedt 你好
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    You used Alcatel backup software for a Motorola phone? Do you know if that's actually supposed to work?

    Some manufacturer backup software does support and work with other devices, like I've used Samsung Smart Switch with a Huawei phone. Alcatel(TCL) backup software, I don't know anything about
     
    #4 mikedt, Jun 11, 2019
    Last edited: Jun 11, 2019
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  5. Rickf

    Rickf Newbie
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    I had my Alcatel set for automatic backup which was supposed to back up everything to Google. Apparently it did not work that way. The new Motorola phone has a utility that supposedly transfers everything over wirelessly but that also did not work as planned. I have found that the Alcatel was a very poor decision but I was talked into it by the rep at the Cricket store when I bought the new phones about 4 1/2 years ago. I had an iPhone before that and everyone said to go to Android, "it is SO much better". Well, I am not at all impressed with the Android but I do have to say that all the people that have tried to use the Alcatel have told me it is a strange phone and does not work like most Android phones. And as far as buying a Samsung, Yes, that was my first choice. BUT, I am retired and disabled and living on a meager pension so I cannot afford an expensive phone for what I use it for which is a phone and appointment calendar. I had a 200.00 limit that I could spend and the vast number of Samsung phones was just so confusing that I gave up and went with Motorola. They are a well established name so I figure I can't go to far wrong.
     
  6. Rickf

    Rickf Newbie
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    Let me word this a bit differently. I have my old phone, An Alcatel One Touch Idol 3. I need to get all the information from that phone onto my new phone which is a Motorola Moto G7 Play.
    That simple. LOL. I wish.
     
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  7. kate

    kate Dreaming of Bugdroid.
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    Was this how you backed up your data? If not see if it works:
    https://support.google.com/nexus/answer/2819582


    For your contacts, calendar, and some other settings you can sync them to your Google account, then sync them on the new phone:
    1. Bring up your phones Menu.
    2. Tap Settings.
    3. Under Personal, tap Accounts.
    4. Tap Google.
    5. Enable or disable sync setting for each catigory.
    --On some phones the steps might be slightly different


    SMS Backup & Restore can backup and restore your text messages to a new phone:
    https://play.google.com/store/apps/details?id=com.riteshsahu.SMSBackupRestore


    The Idol 3 and G7 Play both have an SD card slot - you can transfer photos, music, etc. with an SD card if other backup methods fail.
     
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  8. Rickf

    Rickf Newbie
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    Thanks Kate. The SMS Backup got all of my contacts and messages over. I did lose everything from my calendar though. As a matter of fact it did not carry over anything of my apps either through Google or the Backup program. The original Motorola program I think did grab that stuff but apparently that was a one time deal and once I reset the phone that was gone. I can't find anything on the motorola site to help me. I cannot believe I have been working on this phone thing for 9 hours now!!!!
     
  9. kate

    kate Dreaming of Bugdroid.
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    Did you save that backup to external storage, or online? If you did and can still access it you should be able to restore it on the new phone.

    But any backups that were saved locally on the phone would be erased after a factory reset.

    Next time you switch phones don't reset the old one until the new phone has all your data. :thumbsupdroid:
     
  10. Rickf

    Rickf Newbie
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    It wasn't the old one I reset, it was the new one. Once I realized that none of my stuff came over and things were all screwed up I decided to wipe it back to it's factory setup before going any further and start over. But I guess once you use that transfer utility it is done. My old phone still has everything on it. it is interesting that i can still download stuff from wifi even though the Cricket account has moved over to the other phone. Is that normal or is it just temporary?
     
  11. kate

    kate Dreaming of Bugdroid.
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    Even if you delete the transfer apps cache/data and uninstall then reinstall it?

    Do you mean WiFi, or mobile data? Any smartphone can use WiFi to connect to the internet without a phone plan.
     
  12. steiny180

    steiny180 Android Enthusiast
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    ... Super Backup and Restore ...
     
  13. Rickf

    Rickf Newbie
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    I tried super backup and restore and I clicked on the apps button and I got nowhere at all. I spent an hour playing with that site and got nowhere as far as the apps goes. It would work just fine for all the other stuff. I finally removed it from the phone. If it don't work I don't need it.I do notice on the new Motorola phone when I go to the Play store it shows the apps I had previously on my other phone. I just have to download them again but even when I do the data is not there. For the most part that is not an issue but for things like the calendar, this new phone has Google calendar where my old phone had a generic calendar which looked exactly the same but did not come with all the garbage that Google has. It also did not transfer the many, many appointments over which I guess I now have to re-enter each and every one.
     
  14. Rickf

    Rickf Newbie
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    I can't find the transfer app to do any of that.
     
  15. Rickf

    Rickf Newbie
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    I have to go under the knife for cancer surgery on Monday so I have a ton of things to get done outside before then. I will have to worry about playing with the phone in the evening and get stuff done during the day outside. I can't believe it has taken so long to set up a phone but without the help I have received from here it would still be a dead phone so I thank you all.
     
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  16. MoodyBlues

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    I hope everything goes well for you Monday. Your phone, and this forum, will be waiting for when you're feeling up to working on it. :)
     
  17. Rickf

    Rickf Newbie
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    The phone seems to be working but I have noticed that it does not give a visual notice of missed messages or calls. My old phone slow flashed a light icon. I will have to look for Motorola forums on that one I guess. Yea, it will be waiting, actually it will be going to the hospital with me but the thing I need the most is missing from it and that is all my appointments. I need to get them all put on the new phone before I go in.
     
  18. kate

    kate Dreaming of Bugdroid.
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    A notification LED is not as common are they used to be, the Moto G7 Play doesn't have one.

    Are you using Google Calendar and are you using the same Google account for both phones? If the Idol 3 has sync turned on you should be able to use sync on the Moto to transfer it over. Above you said backing up through Google didn't restore your calendar, but check this troubleshooting guide:
    https://support.google.com/calendar/answer/6261951

    Also, good luck with your surgery :)
     
  19. Rickf

    Rickf Newbie
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    The calendar app on the Alcatel phone has all the appearances of the Google calendar as far as what you see and do when you open it but the icon is different. Maybe they stole the code and changed one or two things? Not that the Chinese would do ANYTHING like that!
     
  20. mikedt

    mikedt 你好
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    Well the Google calendar comes from AOSP(Android Open Source Project). So of course any Chinese manufacturer can and does use AOSP, just like any other manufacturer can, quite legally and not "stolen".

    FYI
    https://source.android.com/
     
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  21. Rickf

    Rickf Newbie
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    Goes to show what I know, I thought just about everything Google did was owned by them and Linux was the king of open source.
     

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