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Support I did an update on my HTC and now it won't boot *HELP*

Discussion in 'Android Devices' started by mattfluty, Feb 20, 2014.

  1. mattfluty

    mattfluty Lurker
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    so I have an HTC one v and I havent done anything to it, no rooting or anything like that, I had an update due so i updated while i was helpin a friend with some stuff around his house, I go to turn it back on and its in a boot loop, it shows my HTC white screen and then black, and it wont let me do a factory reset, I called HTC and they said i cant have it fixed cause my phones screen is broken, but its obv. a software and not hardware problem. can someone help a guy out?
    i'd really appreciate it cause i cant afford a new one :(
     

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  2. Rukbat

    Rukbat Extreme Android User
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    If this was an update done over the air by the carrier, bring it into the carrier and ask them to fix what their update broke.

    If it was an update done over the air by HTC, ask to speak to a supervisor. They're legally liable if they do something that damages your phone. (But considering the price of the phone, and the price of an attorney, you may lose money by winning the case.)

    If it was an update you did yourself you'll have to pay for the repair.
     
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  3. mattfluty

    mattfluty Lurker
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    hey thanks for the reply I got adult adhd and really need this phone to keep myself on track to say the very least, the other day I called up htc and they said they can't do anything unless they make me pay to fix the screen, i dont it, i just need my rom flashed but i cant get to where i can enable usb debug, is there anything i can do?
     
  4. mattfluty

    mattfluty Lurker
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    and yeah it was a system update, and ive been trying to get to the bottom of this crap cause this phone is my life line
     
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