I had e-mailed them about the HTC logo peeling off, due to heat, snagging, whatever. After about 4 days of a few back and forth e-mails, I found out some stuff:
1) They have a third party that handles accessories, which some reps (one phone, one e-mail, i called when my e-mail didn't submit...was just work internet not letting me upload pictures
) thought was where to send me (which didn't have any backplates anyhow)
2) You get the same rep, atleast as identified through the service ticket, I got a nice lady name Jacqueline, [North America Support (Repair Inquiry)].
3) They're pretty damned good, atleast in my case. The 3rd party (PCD) didn't work, what probably happened was that it's still so new, that PCD (they take care of all of HTC Verizon and US Cellular phone warranty issues) didn't have any, so the person I talked to just didn't know what to do. Well, instead of bouncing me around departments, foisting re-explaining my issue/case, my HTC contact, said she'd look into it. And she did. She did whatever she needed, and it was completely transparent to me. I just sent a couple messages back, not being a jerk, and thanking her.
They're sending me a new backplate, but it will take about 2 weeks, probably because that PCD company didn't have any in stock yet. I've included the service ticket with responses and stuff if anyone was curious. I was rather impressed by it.
On a semi-relevant note, I got more than 26 hours out of my DINC on my day off, with over an hour of robo defense, some 3g web, some wi-fi web, an hour or so of talking. I wanted to get numbers from 100% to dead, so around 18% before i went to bed, I had to play more robo defense, run pandora and watch you tube before I snuffed it. When I get a chance, I'll remember to record the stats and post them.