1. Download our Official Android App: Forums for Android!

I guess Verizon isn't always horrible...

Discussion in 'Android Devices' started by omgu8myrice, Jul 19, 2011.

  1. omgu8myrice

    omgu8myrice Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    65
    Joined:
    Oct 17, 2010

    Oct 17, 2010
    65
    4
    16
    A few months ago, my Fascinate abruptly died on me. No warning, just turned off and never came back on. Brought it into Verizon and they shipped me out a "certified" replacement.

    Well, the replacement came in, and right off the bat I noticed the bottom buttons would constantly flicker on/off. I should've called back and complained right away, but I didn't since it didn't bother me too much.

    After a little bit I noticed my apps were crashing a lot. I figured it was because opera mobile was just unstable. Later on I figured out that sometimes when the buttons would flash, the back button would just start firing off and close whatever I had open.

    So, I call in today (2 days after noticing that the buttons were causing the "crashes") and talk to a lady. Right off the bat she goes on her spiel about how you only get one replacement. I was pissed, naturally, and got angry with her that they replaced my broken phone with another broken phone, and are now telling me that's that. To me, a one year warranty of manufacturer's defects is a one year warranty.. no ifs, ands or buts. She finally transfers me to tech support to pacify me, I suppose. Oh great, I thought, another guy to ask me to pull out the battery and reset the phone.

    This guy was simply awesome. He understood why I was upset, listened to the problem, offered a few suggestions, etc. After we talked for a bit, he put me on hold to research the problem. After a few minutes he comes back and says... "do you believe in Christmas in July?".

    Long story short (yeah, I know, this is entirely too long. Congrats if you're still reading!), he offers to replace my phone with another SF, OR he's willing to send me a replacement DX2 or Dinc2 at no cost to me / no need to extend my contract.

    And then on top of all that.. I mentioned to him that the Iphone I bought my sister recently was overheating with the case that Verizon sold me. I told them how they wouldn't let me return it since it was 20 days and the refund period is 14 days. After all the crap he had already done for me, he tells me he'll send me out a free case that should rectify the problem.

    So, yeah, I'm extremely pleased with the CS this time. 99.9% of the time Verizon dicks me around and leaves me a furiously angry customer, but this time they did a great job. My only disappointment was that they didn't ask me to take a survey at the end of the call because that guy deserves accolades. I've honestly never spoken to anyone at Verizon that was actually sincere in wanting to help me, and this guy went above and beyond.

    Sorry for the long post, I'm just excited to be getting a new phone (Chose the X2). I'll miss the SF, but I won't miss the lack of a noise canceling mic and the overall slowness of the phone. Hopefully the X2 doesn't disappoint, although I'm already nervous about a 4.3" screen since I found the SF's screen perfect.
     

    Advertisement

    bigshotproducer likes this.
  2. Gevis

    Gevis Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    314
    Joined:
    Dec 4, 2009

    Dec 4, 2009
    314
    15
    38
    That's a pretty sweet deal! I wouldst went with the dinc2 personally though. Hopefully your X2 wont give you any issues.
     
  3. joshica

    joshica Member
    Rank:
    None
    Points:
    16
    Posts:
    61
    Joined:
    Sep 21, 2010

    Sep 21, 2010
    61
    3
    16
    Child Welfare Specialist
    West Central Illinois
    I came from a Fascinate and often posted on the Fascinate forum about the flickering buttons and the random capacitive buttons activating without anyone touching them. I got the same response initially from the Verizon CS rep. After I got upset because I was on my 3rd Fascinate they transferred me to a tech. After speaking to him for a short time, he offered me the same deal and I chose the dinc2 (which is amazing). He let me return my case/clip combo that I had gotten for the Fascinate for a case and clip for the dinc2. He said he'll call me later if the car cradle for the dinc2 is in stock and I can exchange my Fascinate one for it. Of course, I got them all from Verizon so they could track my purchase history. I am very please right now and love my Incredible 2.
     
  4. jamesnmandy

    jamesnmandy Android Enthusiast
    Rank:
    None
    Points:
    43
    Posts:
    343
    Joined:
    Sep 3, 2010

    Sep 3, 2010
    343
    34
    43
    just when we get the fastest rom / kernel ever for the Fascinate.....too bad...
     
  5. omgu8myrice

    omgu8myrice Member
    Thread Starter
    Rank:
    None
    Points:
    16
    Posts:
    65
    Joined:
    Oct 17, 2010

    Oct 17, 2010
    65
    4
    16
    I never dealt much with rooting and flashing roms, so all of that stuff was pretty negligible to me.

    Nice to know that going to a tech support person is the way to go from now on! :)

    I was actually really caught offguard when he asked if I wanted an X2 or a Dinc2. The only reason I chose the X2 was because he suggested it, and I never liked the original Dinc because of the horrendous battery life. After doing a little research I think I would've preferred the Dinc2, but alas, a free upgrade is a free upgrade :rolleyes:
     

Share This Page

Loading...