1. Download our Official Android App: Forums for Android!

Thread Status:
Not open for further replies.

I had an entertaining time with Sprint's Chat Support

Discussion in 'Android Devices' started by Caloy, May 15, 2010.

  1. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Since there's a lot of people that are still confused about the $10 add on and other features of the Evo. I tried to grill a customer chat support and see if they know the product well enough to inform people about the product. I was giggling knowing that I already know the answers to my questions and just want to know if they did. I really felt bad for doing this to someone who is there just to help, but I feel that they need to know the product or they will cause even more confusion. It was fun too... LOL

     

    Advertisement

    pelebkf likes this.
  2. clambert1273

    clambert1273 Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    584
    Joined:
    May 5, 2010

    May 5, 2010
    584
    149
    93
    Recruiter
    sunny california
    HAHAHA its sad when we are smarter than they are LOL :)
     
  3. GeneralPatton

    GeneralPatton Well-Known Member
    Rank:
    None
    Points:
    63
    Posts:
    213
    Joined:
    Apr 26, 2010

    Apr 26, 2010
    213
    38
    63
    Male
    NYS Clerk
    New York
    Indeed. You just ruined her day. Haha
     
  4. Bnice

    Bnice Guest
    Rank:
    None
    Posts:
    0
    Joined:

    thats weird when i call sprint customer support i was told no data plan was available as of yet.
     
  5. StDevious

    StDevious Well-Known Member
    Rank:
    None
    Points:
    63
    Posts:
    121
    Joined:
    Dec 15, 2009

    Dec 15, 2009
    121
    32
    63
    she sure must be a pissed CSR after talking to you. I feel you shouldn't have told her you knew and were just playing around.
     
  6. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Anyway, the better equipped they are the better for the customers. :)
     
    mrk and clambert1273 like this.
  7. tracerit

    tracerit Android Enthusiast
    Rank:
    None
    Points:
    68
    Posts:
    638
    Joined:
    May 7, 2010

    May 7, 2010
    638
    42
    68
    Orange County, CA
    wow, way to ruin someone's day...
     
  8. skinnyguy

    skinnyguy Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    226
    Joined:
    Apr 21, 2010

    Apr 21, 2010
    226
    40
    43
    i heard katrina doesn't work there anymore =P
     
  9. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    I think they will just need to speed-up training. It isn't her fault if they didn't train her. :)
     
  10. RiverOfIce

    Rank:
    None
    Points:
    313
    Posts:
    1,715
    Joined:
    Mar 30, 2010

    Mar 30, 2010
    1,715
    1,254
    313
    In exile
    So you call just to taunt them? I am sorry but that is really mean. You keep twisting her around so you can make fun of her. That is really cruel and mean. Do you do that to a normal person? Keep asking them the same question over and over until you get them to slip up, the jump all over them?

    That is just sad. I feel really sorry for you. Just pushing people buttons until you can twist around what they say and then make fun of them.

    You wonder why customer service is horrible. With behavior like that I would quit the job quickly and the people that would be left are the horrible people. The next caller will have to deal with your behavior.

    It is just sad what people find this funny.
     
  11. cooper1010

    cooper1010 Android Enthusiast
    Rank:
    None
    Points:
    93
    Posts:
    504
    Joined:
    Mar 31, 2010

    Mar 31, 2010
    504
    176
    93
    i thought we've been in agreement, for a very long time, that you can't trust what these associates say and they are historically not kept up to date with information, especially of things yet to be released.

    and, i agree; you kinda come off like a jerk in that transcript.
     
  12. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Yes I called to find out if they know what they are talking about. If they didn't know what they are talking about it would be a great disservice to Sprint's Customers. I have to admit I had fun in the process. But that doesn't negate the fact that they should know this product simply because along with sales, they are the front line for Sprint.

    I'm sorry you were offended by me pushing someone else's buttons, but if they come prepared, their buttons wouldn't be pushed.
     
  13. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    I have to admit I'm kind of a jerk for doing that. But that would drive home a point. I would do it again if it meant better customer service.
     
  14. Aridon

    Aridon Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    224
    Joined:
    May 9, 2010

    May 9, 2010
    224
    45
    43
    Many of us have studied the evo for MONTHS so naturally we will be far more informed than someone who most likely couldn't care les about the new devices. Their job also is not to cater to the 2% of the population that have intimate knowledge of a device. I also don't find it very funny to intentionally try and trip them up.

    They most likely don't even have training yet and are only reading a fact tag in the system for the few people that call.

    I can think of a ton of reasons to be critical of sprints customer service. Intentionally trying to trip up a cs rep on the evo isn't one of them.
     
  15. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Difference in opinion. I think they need to know their product inside out. I do think I acted like a jerk, at least we agree on that. Cheers! :rolleyes:
     
  16. nickoakdl

    nickoakdl Well-Known Member
    Rank:
    None
    Points:
    43
    Posts:
    102
    Joined:
    Apr 29, 2010

    Apr 29, 2010
    102
    31
    43
    You are the reason other countries hate us.
     
  17. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Why would I be the reason why other countries hate us? Because I wanted better service? If that's what your opinion on me, why not add in the cause of global warming?
     
  18. ogwilson

    ogwilson Android Enthusiast
    Phandroid Staff
    Rank:
     #113
    Points:
    238
    Posts:
    380
    Joined:
    Apr 13, 2009

    Apr 13, 2009
    380
    1,991
    238
    Male
    Blogger, Phandroid.com
    New Berlin, WI
    Was this needed at all?
     
  19. cesjr02

    cesjr02 Android Enthusiast
    Rank:
    None
    Points:
    38
    Posts:
    266
    Joined:
    May 6, 2010

    May 6, 2010
    266
    24
    38
    I felt bad for the girl. She was obviously trying her best to answer your questions and clarify the situation.

    Bravo for her remaining friendly and professional. She deserves to be praised not reprimanded.
     
    Bujin and pooginowski like this.
  20. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    I don't think it was needed. But they should be trained before a product or service comes out.

    She did a very good job at it. It wasn't her fault she wasn't trained for it.
     
  21. sikclown

    sikclown Android Expert
    Rank:
    None
    Points:
    213
    Posts:
    1,910
    Joined:
    Nov 21, 2009

    Nov 21, 2009
    1,910
    965
    213
    Male
    Business Owner
    New Orleans, LA
    Bwahahahahahahaha that made my day actually
     
  22. pooginowski

    pooginowski Member
    Rank:
    None
    Points:
    16
    Posts:
    40
    Joined:
    Apr 10, 2010

    Apr 10, 2010
    40
    3
    16
    Yeah but the phone is not even out yet? The phone was just announced, I could see giving her a hard time once they start pushing hard on advertisements and stuff but wow.
     
  23. RiverOfIce

    Rank:
    None
    Points:
    313
    Posts:
    1,715
    Joined:
    Mar 30, 2010

    Mar 30, 2010
    1,715
    1,254
    313
    In exile
    My mom worked in call service so her daughter would not have to. It is just really sad to see someone aggressively push for the wrong answer, then glorify themselves when they get it.

    IT might be her first day, she could have a really bad day, or she could have no idea why this person keeps drilling her for something she already answered. It is just sad.
     
  24. Android 17

    Android 17 Android Enthusiast
    Rank:
    None
    Points:
    113
    Posts:
    575
    Joined:
    Mar 30, 2010

    Mar 30, 2010
    575
    176
    113
    At this point, I don't think even Sprint knows what the 10$ premium data fee is.

    They need to clearly define this because it's frustrating that customers are paying more for something that right now seems so arbitrary. If you wanted to get into specifics, the EVO cannot even play HD content, unless somehow they mean through the HDMI port, but that's clearly not what anyone is saying.

    I wouldn't mind if they said something like "The $10 fee ensures your area will acquire 4G sometime in the future and will grant you access to exclusive Sprint T.V. channels"

    But instead it's more like "Umm, well, you can play HD content on the evo and we feel we should charge you extra regardless of what area you live in, just because we think the EVO is a pretty great phone, but we wanted to offer the EVO at a cheap price initially, so you'll have to pay this EVO rental fee for so long as you own the phone."
     
  25. Caloy

    Caloy Android Expert
    Thread Starter
    Rank:
    None
    Points:
    163
    Posts:
    1,871
    Joined:
    Jan 16, 2010

    Jan 16, 2010
    1,871
    200
    163
    Male
    Mad Scientist! MUAHAHAHA!
    Richmond, TX
    Yeah but the announcements the unveiling? There's a lot of questions to be answered. You can still some remnants of it in the forum. Anyway you hack it, if you publicly unveil a product you should be prepared for questions.

    Like the sales rep that pre-sold me the evo. She never even knew about the $10/month premium. I informed her that it was mandatory because she just offered me the $69.99 a month plan to go with the evo. Imagine the surprise of people who didn't know about it availed of the pre-sold slot?

    Anyway, I don't have to jusfity what I did is wrong or right. I might get the boo's for it, but I don't regret doing it.
     
Tags:

Share This Page

Loading...