ok i do not actually hate the phone. but i am annoyed that the phone (i include in this term the physical unit and the software) is not meeting my expectations nor is it working as implied. i was told 'it will sync with outlook'. it doesn't sync with outlook. period. i was told you can use gmail to sync it. you cant unless you have the outlook version that gmail specifies. so it failed on those two points. it failed to work as a package. my consumer expectations have not been met. i cannot just turn on my phone, load some software and use the phone as suggested. i have no idea what flashing a rom is. why would i need to know?. i don't need to know how my car engine e.c.u works or how it does what it does. i don't buy a 2nd hand and assume it is flawed because it is not the latest model. i don't expect a 2003 holden Astra to be as fast or efficient as a newer model. but i do expect to be able to drive on exactly the same roads and highways and i do expect that i can actually use the highways and not be unable to use the highways because i don't have the latest model car. nor would i buy a car with 3 doors welded shut because the manufacturer or previous owner decided on a whim that this is how i will be allowed to use it.
i have trawled the forums for three days now. i am not a tech savvy person. nor am i particularly computer savvy. a computer is a tool i use to carry our my wishes. my outlook program is perfectly suited to what i need. why should i have to buy the latest version just to cater to Google's restrictions ?. I used to have an imate jamin. great phone. i plug it into the computer, the computer 'sees' it and i can do whatever i want to it. i can move files with three mouse clicks to wherever i want. it synced automatically. that phone performed, as a phone and system, perfectly.
i have no interest in figuring out what is wrong with the phone. the 'system' (phone and software) failed. i have asked for the contract to be cancelled but as usual optus said '**** you, we have your signature'. My expectations on two levels have not been met. The phone has now been sent in for repair and i have stated that i will take the phone home and try the software. if the software fails i will bring the phone straight back until the problem is fixed. I feel perfectly justified in this. The 'phone' is one component in a system exactly the same way that a two burner camping stove is part of a system. it would be ridiculous to complain 'my burner doesnt work because you didnt tell me i had to buy a gas bottle, leads and a regulator'. i would, however, be perfectly justified in complaining if a pipe was faulty and leaking gas. It is moronic to suggest the system is not faulty because the other two components were working. the 'system' is not fulfilling its function. why is it except-able to imply i am being somehow picky or childish if i apply the same consumer expectations to a mobile phone. the phone cost much much more therefore my expectations are higher and so will my disappointment be if the system fails to function
Ok annoyed rant over with.
I have used kies about 8 times over the last two days. i have downloaded the software directly from samsung. at no time has any of the kies packages worked. they have however installed. but every time i try to use the software i get an error message and an offer to send the error to ms. i have tried each of the kies packages on three different computers. a desktop (xp), a laptop (vista with mobile device centre) and a two month old netbook (windows 7 home). on every single device i get exactly the same message if i try to start up kies. i have used every single usb port on each of the three computers. i have tried different data cables on all three computers. that is the limit of my attempts to solve the problem. in all respects the 'phone package' has failed. to suggest that i need to learn something is, frankly ridiculous and insulting. i do not need to learn how to drive every time i purchase a car. if i buy a washing machine i dont need to relearn how wash clothing. nor do i need to purchase an electrical engineering degree to understand how the mechanism functions. why do have to 'learn something' when i purchase a phone. i expect it to work.
as scotty said 'The more they overthink the plumbing, the easier it is to stop up the drain' (wow i cant believe i was able to look that up. why is it easy to create a site with star trek quotes but no one can code software able to work all the time)