Verizon has always treated me fairly.
Why is it that customers think they are entitled to a free upgrade? If you buy a car that turns out to be a lemon, the stealership won't give you the new and improved model for free. They will give you a replacement of the same model you purchased.
If you buy spoiled sirloin from the grocery store, they don't replace it with filet... You get more sirloin.
If you buy a St. Johns Bay shirt that has a hole in it, you don't get a Lacost as a replacement...
Why should Verizon be required to give you a free upgrade?