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I have now resorted to staying on 3g

Discussion in 'Android Devices' started by Karuk, Jun 15, 2011.

  1. Karuk

    Karuk Android Enthusiast
    Thread Starter

    Thunderbolt on 4g no longer functions properly. I have not set my phone to 3g and it works perfectly.

    - Browser takes 30-45 seconds to load or times out

    -Newsrob and google reader apps will not update.
    Error message reads: Syncronization failed: java.net socket exception: operation timed out.

    -Email has to be manually refreshed.

    I called Verizon twice in the last few days. I was told that there are a large number of reports from thunderbolt owners in my area (san diego) with the same issue. I told the verizon support rep that I have now set my phone to 3g only so it will work. He proceeded to tell me that it is not recommended to do that and I need to turn on 4g again even if it is not functioning properly.

    Sometimes the calls to support are so painful I feel like I need to get drunk before making the call.

    Non-rooted phone. Factory reset done 3 days ago. No change.
     



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  2. WizeGuyDezignz

    WizeGuyDezignz Android Expert

    I live in San Diego and had the same exact problems as you. I have since bought a Charge so I don't know if the problems still exist, but it sucked bro. Good luck, let us know how it all works out.
     
  3. Karuk

    Karuk Android Enthusiast
    Thread Starter

    I will post updates until the issue is resolved or I get a different phone.

    Enjoy the Charge. I may be joining you soon.
     
  4. WizeGuyDezignz

    WizeGuyDezignz Android Expert

    Ok, sounds good. If you end up joining me, you won't regret it. Believe me. :D
     
  5. paduncan

    paduncan Newbie

    This happened to me too in the Boston area. Originally I had rock solid 4G, and over time, I would lose data connectivity and the phone would bounce from 4G to 3G to 1X, etc. I took it to the store and compared to the floor model which had rock steady 4G while mine wasn't. They issued me a CLNR and I no longer have this problem.

    If a phone does not hold 4G it SHOULD, ABSOUTELY SHOULD default to 3G if you are in a 3G coverage area. If it doesn't, get a CLNR.

    This is one of the things that kills the battery BTW.
     
  6. AustinTech

    AustinTech Android Enthusiast

    Whats a CLNR?
     
  7. rnielsen151

    rnielsen151 Lurker

    I loaded the leaked MR2 update and forced the 3G only option....Now getting great battery life. BTW i am in the Detroit area.

    4G going in and out was horrid. Would get 4-5 hrs battery life with standard battery...
     
  8. ekyle

    ekyle Android Expert

    Certified Like-New Replacement
     
  9. ekyle

    ekyle Android Expert

    I've been hearing that 4G drains the battery regardless of how strong the signal is. The worse the signal the more drain of course, but friends in 4G areas with full signal can drain their phones in 2 hours. Sadly, I'll probably just end up leaving this thing in 3G-only when 4G hits my area.
     
  10. Karuk

    Karuk Android Enthusiast
    Thread Starter

    I spoke with verizon again last night. After an hour and a half they decided to send me a CLNR with the understanding that I will get the option to choose a different phone if the CLNR has the same issue.

    I want to make sure it is understood that my issue has nothing to do with the phone switching between 4g, 3g, 1x. I do not experience constant switching.

    In every area I travel in San Diego I get the same result. With a solid 4g signal my browser will take 30-45 seconds to load the google search page as well as every other web page I go to. Several app will not update on 4g. 3g everything is rock solid.

    Example: Newsrob or gmail app will time out but speedtest.net app runs a test and gives me crazy fast speeds right after the other apps time out.
     
  11. paduncan

    paduncan Newbie

    I also had the same issue - even when the phone stayed on 4G, the data connectivity was intermittent.
     
  12. Karuk

    Karuk Android Enthusiast
    Thread Starter

    Refurb arrived Friday. Hoping for the best.
     
  13. Karuk

    Karuk Android Enthusiast
    Thread Starter

    For the last 12 days my browser has been slow or times out on 4g. 3g works perfectly. Same issue with several apps.

    Tested 4g this morning. FAIL
    Received CLNR this afternoon. Tested 4g . FAIL
    Put sim back in orig phone. Tested. FAIL
    Went to get a sandwich. Tested 4g. WORKING!!
    Test every 5 minutes for the last hour and a half. WORKING!

    All apps functioning as they should.

    Any other San Diego peeps have 4g working that had the same issue? I'm in Mission Valley.
     
  14. swamp

    swamp Member

    I'm in San Diego, own a Tbolt and have many of the same issues. 4G when I first got the phone used to be pretty rock solid. Lately (perhaps a few weeks or so) it has been really slow to load most web pages. I've heard some folks say this is an IPv6 issue, others think it is a VZW issue, of course others point directly to the device itself. All I know it that the overall Tbolt experience has been a pretty big mixed bag for me. The phone's reliability overall has been absolutely rock solid. Not a single bit of lost data, app crashes nor reboots. However, switching among 1X, 3G and 4G is slow and I'm often without data. Some pages are very very slow to load even with 4G showing available. GPS is hit or miss, sometimes locking instantly and sometimes taking minutes. I'm hoping CM7 or MR2 or something will help with some of these issues. There really is no such things as a perfect phone is there?

    Do we need a San Diego Tbolt support group? :D
     

HTC Thunderbolt Forum

The HTC Thunderbolt release date was March 2011. Features and Specs include a 4.3" inch screen, 8MP camera, 768GB RAM, Snapdragon S2 processor, and 1400mAh battery.

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