I just spent several hours trying to get my Kies to connect to my phone and another hour on the phone with a very rude Samsung rep who I could barely understand and wouldn't listen to anything I had to say, who finally figured out I had 64 bit windows. Kies won't work with 64 bit windows. When I asked if he was joking, he said have a nice day, good bye and hung up!! Now how am I to update to 2.2??