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General I loved this phone....UNTIL Verizon messed up

Discussion in 'Android Devices' started by Neozelkova, May 10, 2010.

  1. Neozelkova

    Neozelkova Lurker
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    I had this phone for a week and I bought it off of Wirefly. I was pretty happy because i payed for Unlimited everything( Calling,texting,web). It came with a receipt in the box saying what i bought including the plan. Everything was correct. Today i get a letter in the mail saying that I only have 450 minutes. I check on Verizon Wireless and it says the same thing but on my receipt that came with the phone its Unlimited and also with the email that I received. What should i do? Should i just cancel the plan that i added on to my bill and return the phone?

    I ordered a Phantom Skinz case that never came. How should i get my money back?
     

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  2. SeattleYanksFan

    SeattleYanksFan Android Expert
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    Call *611 and figure out the plan issues. No biggie, all you need to do is have them correct it if it's not set to the right one. You can even do it yourself on verizonwireless.com.
     
  3. jamor

    jamor Android Expert
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    Just call them and talk to them.. :rolleyes:

    1-800-922-0204
     
  4. justbrae1

    justbrae1 Member
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    Holy shit people need to step away from the computer for a bit. Are you really that bent out of shape over something so minor? I hope you never make a mistake in your life.
     
    Outatime likes this.
  5. nightfishing

    nightfishing Android Enthusiast
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    the prices on wirefly seem "normal"

    $39.99 for 450/$69.99 for unlimited

    plus the data plan.

    not sure what the issue is; vzw will happily up you to the unlimited!
     
  6. wonderbread

    wonderbread Android Enthusiast
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    What does your plan and billing have to do with the phone it self? I hate these types of thread titles.
     
    jeffdlb, mightymousehhd4 and necosino like this.
  7. avodub

    avodub Newbie
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    Wow really?

    It has nothing to do with the phone.
     
  8. bjanow

    bjanow Android Expert
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    I loved my girlfriend until her brother cut his hair.
     
  9. justbrae1

    justbrae1 Member
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    pics or ban
     
    dragonsamus and crimton like this.
  10. bjanow

    bjanow Android Expert
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    Darn.. ban...
     
  11. DenverRalphy

    DenverRalphy Android Enthusiast
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    I have never seen an Unlimited Calling Minutes plan with Verizon. If your issue is the lack of Calling minutes then I would take that up with the retailer that sold you the phone. They misrepresented what the were selling you.
     
  12. nightfishing

    nightfishing Android Enthusiast
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    vzw has had the unlimited for almost a year. unfortunately (for me) they kill you in family plans.
     
  13. Hand76

    Hand76 Guest
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    Lol so you think if you call Verizon and ask them to take more money from you on a more expensive plan they will say no, and you will have to send back the phone?

    Did I get that right?
     
    JustinHEMI and fade79 like this.
  14. ckochinsky125

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    The $69.99 is only unlimited minutes not text and that so you might want to talk to verizon about that so called unlimited plan
     
  15. polo2883

    polo2883 Well-Known Member
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    Why is it Verizon's fault? How about Wirefly put in the wrong info?
     
  16. bucwylde23

    bucwylde23 Well-Known Member
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    You bought your phone from Wirefly, not Verizon. Sounds to me like Wirefly messed it up.
     
  17. armoredsaint

    armoredsaint Android Enthusiast
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  18. TPR300C

    TPR300C Well-Known Member
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    I used to work with VZW and I would see this happen all the time with wirefly but like the OP they blame it on VZW. Atleast they sent you an email notifying you of the error instead of getting your first bill and being upset. One of the mistakes I dealt with from wirefly was that they gave a customer an unlimited text plan for $5/month. They faxed me their receipt to show me. The thing is that we cannot modify the system to allow that deal. The good thing was that it had been 1 week since they opened the account so I was able to advise them we didn't offer that plan and provided the options available and advise to definitely contact wirefly and complain. Don't get me started on insurance issues with them.
     

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