Barfighter
Newbie
I will try to make this as precise and concise as possible....but probably wont be able to...here goes..
The headset jack has gotten progressively worse over the last month. Unplug headphones, phone thinks they are still plugged in. Call comes in you do not hear phone ring. I know the headset toggle. I do not always remember to use it nor should I have too.
This weekend I missed about 6 business calls because I forgot I wore the headphones friday night.
Enough is enough I am going into sprint.
Lady behind the counter says,"Thats funny mine is starting to do the same thing".
She sends me to a "corporate" store about 3 miles away to see the tech department.
Lady behind the desk there says,"I personally have taken in about 6 of these phones for this very reason, give us about 20 minutes with your phone and we will solve the problem". She also stated that tech has never been able to "fix" this problem they have always issued a new phone.
They take my phone, I Go to lunch.
Upon returning she informs me that they were unable to duplicate the problem so there is nothing they can do and handed me my phone..........I am still calm but now my tone gets a tad firmer.
I ask to speak to her boss......He is not here, I am the boss.We exchange "pleasantries" for a few minutes
I inform her that I will not leave until issue is resolved.....She does not believe me....I do not leave. She again informs me she can do nothing....I again inform her I ain't leaving.We exchange more "pleasantries" for a few more minutes.
I am not yelling but speaking loud enough that those around me no what my problem is. Everyone of them cannot believe what is happening. One gentleman says ,"You are being a lot calmer than me, I would have thrown the phone against the wall by now"....
I am still thinking you can catch more fly's with sugar than you can vinegar, I stay calm....for now.
I tell her I need to speak to someone about terminating my contract. She points to another part of the store and says,"You can do that right over there".....
**** it.....I am using vinegar....
She walks away......I remember.....Long press on the "2" gets me customer service on my phone....I contact customer service on my phone tell them basically everything above (except for the part about the vinegar). She says'"Please stay with me I PROMISE we will get this matter resolved".
I am put on hold...
While on hold "The boss" comes back to the desk....This is where I decide to use vinegar instead of sugar....I say, a little louder and a lot firmer,"Do you realize I am doing your job right now?". Her smirk has gotten bigger as she thinks I will walk out after customer service backs her up.....Here is where it gets good.."how so" she responds. "By making this phone call, By going out of the way to keep a customer. You are the one that should be doing this not me!"....Man am I glad my wife stayed in the car for this.
Customer service comes back on the line and wants to talk to there "tech" guru. I am told she is not available at this time it will be a few minutes. Then she says and I quote,"Besides when shes done talking to our tech person she is going to tell you exactly what I told you, there is nothing we can do about your phone".
Tech girl finally comes out...Remember the smirk I spoke of earlier,Tech girls is bigger.
We got this guy....So they think...
I hand Tech girl my phone and she is now talking to customer service...
Her smirk is slowly turning into an "Oh Shit, I am in trouble" look....She is now responding with, "Yes mam's" at a rapid pace. She hands me my phone back and hangs her head and walks off.
"Boss Lady" is still standing behind the counter in front of me.
Customer service lady asks me to get a pen and a piece of paper to take down the tracking number FOR MY NEW PHONE! She is very sorry about the way this was handled and said that Sprint valued me as a customer and did not want to lose my business and a new phone should be at my doorstep in no more than 3 days..
I am smiling.....Boss lady has also suddenly lost her ability to "smirk".
Customer service says you will be contacted to give a survey about only the LAST person that helped you. She emphasized again that it was only about the LAST person to help you.....I said well what about the lady behind the desk that i am looking at and is listening to me talk to you right now......Write her name down she tells me as there is a part at the end of the survey to talk about that......She sees me writing her name down and showing off my pearly whites....
Thank you very much for YOUR help YOU have been very helpful.....Sprint takes these surveys very seriously and reads all of them, so tell them every thing that happened she says. I will do that and again Thank you so much for your help....I hang up...Look up at boss lady (By the way she is maybe 22 and Tech girl is 20 at best).....I smile and say they are sending me a new phone and I have your name for the survey....She says nothing....
I walk out get in the car and my wife is asleep (It has been close to an hour by now)....How did it go she asks....Oh fine, No problems at all. I will have a new phone in about 3 days....
From there we drove up to spend the afternoon in the snow.
Thanks for letting me vent a bit.
The headset jack has gotten progressively worse over the last month. Unplug headphones, phone thinks they are still plugged in. Call comes in you do not hear phone ring. I know the headset toggle. I do not always remember to use it nor should I have too.
This weekend I missed about 6 business calls because I forgot I wore the headphones friday night.
Enough is enough I am going into sprint.
Lady behind the counter says,"Thats funny mine is starting to do the same thing".
She sends me to a "corporate" store about 3 miles away to see the tech department.
Lady behind the desk there says,"I personally have taken in about 6 of these phones for this very reason, give us about 20 minutes with your phone and we will solve the problem". She also stated that tech has never been able to "fix" this problem they have always issued a new phone.
They take my phone, I Go to lunch.
Upon returning she informs me that they were unable to duplicate the problem so there is nothing they can do and handed me my phone..........I am still calm but now my tone gets a tad firmer.
I ask to speak to her boss......He is not here, I am the boss.We exchange "pleasantries" for a few minutes
I inform her that I will not leave until issue is resolved.....She does not believe me....I do not leave. She again informs me she can do nothing....I again inform her I ain't leaving.We exchange more "pleasantries" for a few more minutes.
I am not yelling but speaking loud enough that those around me no what my problem is. Everyone of them cannot believe what is happening. One gentleman says ,"You are being a lot calmer than me, I would have thrown the phone against the wall by now"....
I am still thinking you can catch more fly's with sugar than you can vinegar, I stay calm....for now.
I tell her I need to speak to someone about terminating my contract. She points to another part of the store and says,"You can do that right over there".....
**** it.....I am using vinegar....
She walks away......I remember.....Long press on the "2" gets me customer service on my phone....I contact customer service on my phone tell them basically everything above (except for the part about the vinegar). She says'"Please stay with me I PROMISE we will get this matter resolved".
I am put on hold...
While on hold "The boss" comes back to the desk....This is where I decide to use vinegar instead of sugar....I say, a little louder and a lot firmer,"Do you realize I am doing your job right now?". Her smirk has gotten bigger as she thinks I will walk out after customer service backs her up.....Here is where it gets good.."how so" she responds. "By making this phone call, By going out of the way to keep a customer. You are the one that should be doing this not me!"....Man am I glad my wife stayed in the car for this.
Customer service comes back on the line and wants to talk to there "tech" guru. I am told she is not available at this time it will be a few minutes. Then she says and I quote,"Besides when shes done talking to our tech person she is going to tell you exactly what I told you, there is nothing we can do about your phone".
Tech girl finally comes out...Remember the smirk I spoke of earlier,Tech girls is bigger.
We got this guy....So they think...
I hand Tech girl my phone and she is now talking to customer service...
Her smirk is slowly turning into an "Oh Shit, I am in trouble" look....She is now responding with, "Yes mam's" at a rapid pace. She hands me my phone back and hangs her head and walks off.
"Boss Lady" is still standing behind the counter in front of me.
Customer service lady asks me to get a pen and a piece of paper to take down the tracking number FOR MY NEW PHONE! She is very sorry about the way this was handled and said that Sprint valued me as a customer and did not want to lose my business and a new phone should be at my doorstep in no more than 3 days..
I am smiling.....Boss lady has also suddenly lost her ability to "smirk".
Customer service says you will be contacted to give a survey about only the LAST person that helped you. She emphasized again that it was only about the LAST person to help you.....I said well what about the lady behind the desk that i am looking at and is listening to me talk to you right now......Write her name down she tells me as there is a part at the end of the survey to talk about that......She sees me writing her name down and showing off my pearly whites....
Thank you very much for YOUR help YOU have been very helpful.....Sprint takes these surveys very seriously and reads all of them, so tell them every thing that happened she says. I will do that and again Thank you so much for your help....I hang up...Look up at boss lady (By the way she is maybe 22 and Tech girl is 20 at best).....I smile and say they are sending me a new phone and I have your name for the survey....She says nothing....
I walk out get in the car and my wife is asleep (It has been close to an hour by now)....How did it go she asks....Oh fine, No problems at all. I will have a new phone in about 3 days....
From there we drove up to spend the afternoon in the snow.
Thanks for letting me vent a bit.
