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Support I may have to get rid of my Droid X, What would you do?

Discussion in 'Android Devices' started by wishiwas, Jul 23, 2010.

  1. wishiwas

    wishiwas Member
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    My Droid X will not connect with my work Exchange Server. I read this and other forums and some people have this issue.
    I tested my settings on the orignal Droid and Incredible at the Verizon store, but no matter how I try my settings, my Droid X will not work. It also worked fine on the Sprint Evo.
    I called customer service and I took it to 2 cooperate Verizon stores without success.
    1/2 the reason I got a smart phone was so I could get my exchange emails.
    So I am forced to have to part with the Droid X. What would you do?
    Go to the Evo (next closest to the Droid X), get an Incredible? Keep nagging Verizon/Motorola customer service?
    I love the Evo and lets face it, the everything data package they offer has advantages. But the signal is not as good. I really enjoy the iHeart radio app, and it dies all over the place on the EVO.
    If I go with an Incredible, I am going to have to wait forever for it to come in
     

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  2. majorcovert

    majorcovert Well-Known Member
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    I would actually talk to the IT department that manages the Exchange server. At my work they had to put some protocols in place so I could use it with Exchange. Now my corporate directory, e-mails, and calendar work just fine. I had the same issue when I first started using the Incredible with Exchange.
     
  3. ekyle

    ekyle Android Expert
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    +1 on your IT dept. I'd also keep working with VZW. Have you tried to contacted Moto yet?
     
  4. ifly61ce

    ifly61ce Newbie
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    I just forward all my company e-mail (Through the settings)to my personal account. I would assume your mail client has that option.
     
  5. blink

    blink Well-Known Member
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    I wouldn't say the Evo is the next closest. About the only thing the same between them is the screen size. You may want to check out the new Samsung Galaxy S phones if you end up parting with your X. They are more similar to the X than anything IMO. Plus, they are on every network, so you won't have to choose a specific network just to get a specific phone.
     
  6. wishiwas

    wishiwas Member
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    As far as the IT dept goes, I would agree if it didnt work on the Incredible, EVO, iPhone nor the first Droid.
    When I did some reseach on the net, there are more of us out there having this same issue.
     
  7. Cobravision

    Cobravision Android Expert
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    If it worked fine on the Evo and doesn't work with the X, it's not an IT dept issue. It's either a phone or Verizon problem. Have you tried it on another X?
     
  8. shadowangel

    shadowangel Well-Known Member
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    My X wouldn't work with exchange either. Called IT, sorted it out, and this morning I have everything synced up and running smooth.
     
  9. wishiwas

    wishiwas Member
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    Yes. I tried the stores demo model, plus I got a pair of these and it does the same on both.
     
  10. Wolfedude88

    Wolfedude88 Android Expert
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    It could still have something to do with the exchange servers, I know at my work you cannot use the Droid to connect without touchdown.
     
  11. Ric WRX

    Ric WRX Well-Known Member
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    I am having a problem sending emails and have tried everything (Microsoft Outlook, POP3), I don't know what to do next.
     
  12. Uker

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    The Droid X support for Exchange(Outlook) sucks. I can easily get emails (both to and from) on my Droid X. Calendar and Contacts will not synch for updates or for Calendar entries older that one month. I spent 1.5 hours on the phone with Motorola tech support yesterday. They said it was my IT department's problem. I disagreed. My iPod Touch can sync seemlessly with my company's exchange server.

    Solution?

    I downloaded the trial version of Touchdown. Touchdown syncs everything on my Droid X from the Exchange server. I have a 30 day free trial of touchdown. If the 2.2 Froyo upgrade does not fix the syncing problem I will purchase Touchdown.
     
  13. drone46

    drone46 Member
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    I just setup my bosses her Droid Incredible on our Exchange server using activesync. Your network admin needs to make sure that the network portion of Activesync is setup correctly and nothing (firewalls) is blocking it. They may also need to setup a security certificate that can be used with Activesync.
     
  14. butthead007

    butthead007 Well-Known Member
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    I have to work?
    I'd actually report more accurately what your problem is here so the 2 or 3 of us with IT experience and tech support experience can assist.

    If its a security certificate issue, this will be corrected in 2.2. The EVO will have the same problem but hey, you'll get a cool kickstand.....:rolleyes:
     
  15. novemberwhiskey

    novemberwhiskey Android Enthusiast
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    Ok, apologize if this is too simplistic, but it is worth a shot.

    I had trouble setting mine up, and here was my problem:

    The first field that says "name" or whatever should be the portion of your email address before the "@" symbol. It's not what you would like to name your inbox.

    so if your email is "droid@microsoft.google.com" you should put only "droid" in the first field.

    Hope it helps.

    "microsoft.google.com" should go in the server field.
     
  16. matty032

    matty032 Android Enthusiast
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    Mine works with my employers exchange just fine. Other than one issue. I cannot get notifications for new emails. I get them for the calendar part of exchange, but not the email part. I would use touchdown, but I use Google for my personal calendar, and exchange of course for my work. But touchdown will only sync with my work. So I end up having to have two calendars. Which sux. Anyone know of a fix for the exchange email no notifications?
     
  17. mach1man

    mach1man Android Expert
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    If I read correctly you said your account worked on the stores incredible if so ill trade you my incredible with accessories for your DX
     
  18. Lifeguard17

    Lifeguard17 Member
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    Had the same issue... went with the Incredible... I Like it better than the Droid X
     
  19. swagner53

    swagner53 Android Enthusiast
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    I would try the trial of touchdown for exchange. If the update doesn't fix the issue, spend the 20 on touchdown. I like it to keep my personal and work stuff separate anyway.
     
  20. Dell

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    I agree with the above, try touchdown. When I called my IT dept. they were kind of pissy and said I cant check work emails on my phone even though I had been doing it on my iphone for over a year. Try touchdown and use the log in information that you would if you were logging into your work email from home. Touchdown was the only thing I could get to work, sucks paying for it, but it was worth it to me.
     
  21. Gadgetblurb

    Gadgetblurb Member
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    This was posted over in the Motorola forums from Motorola....

    Matt (Forums Manager) wrote:

    First, I want to thank everyone for their help and patience as we worked though this. Much appreciated.

    Some Droid X users are experiencing an issue using Exchange 2003 email. Though the email is arriving on the Droid X, no notifications are appearing. A fix for this will be included in the upgrade to Android 2.2 scheduled for deployment by early September.

    In the interim, many owners have reported success using Touchdown from NitroDesk, Inc. to manage Exchange email. Touchdown appears to provide email notifications.

    Motorola does not support Touchdown in its call centers or guarantee Touchdown. However, we are working with Touchdown to provide Droid X owners Touchdown licenses (supplies permitting) that can be used to get Exchange 2003 email and notifications on the DroidX.

    To request a Touchdown license from Motorola, please send an e-mail to level3@mailwc.custhelp.com, and include the following information.

    Your email address
    Your name (for validation purposes)
    Your Droid X cell number (for validation purposes)
    Your Droid X DEC and HEX MEID numbers
     
  22. 2horses

    2horses Android Enthusiast
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    I am my office's IT department, run Exchange 2003, and have no problems with email, contacts or calendar events using the corporate sync setup. I even get email and event notifications. What are your specific errors when you try to set it up? It may just be a field entry problem.

    The only time I ran into a certificate issue was on a BB after an update was installed on both Exchange servers.

    ETA - Important note - is OWA enabled on your Exchange servers? My setup actually uses the webmail address.
     
  23. ekyle

    ekyle Android Expert
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    Could you provide and example of the credentials that you enter using OWA? Obviously use fake server names and such. I'm in the IT dept. where I work and can't seem to get this to work. I just chalked it up to the server and software being old.
     
  24. 2horses

    2horses Android Enthusiast
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    Going down the screen: user name is internal domain name\login id, password is domain password, email address is full address for external SMTP delivery, server is the webmail server fqdn (however your users access OWA), and the account name is the external address domain name without the .com. Use secure connection is checked, but verify cert is not.

    Let me know if you need further clarification, my email environment may be set up a little differently than yours. My internal domain and external email domain names are not the same.
     
  25. Taylored

    Taylored Android Enthusiast
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    FYI: I have an Incredible and I am not able to set up exchange. IT is "working" on solving the problem, but I have just been getting the run around for the past few weeks.

    Edit: HAHA! my support guy just called. I wonder if he is on here.
    problem solved.
     

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