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Support I need help please safe mode problem and android screen problem

Discussion in 'Android Devices' started by ZALARITA22, Sep 8, 2011.

  1. ZALARITA22

    ZALARITA22 Member
    Thread Starter
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    :mad:SO I DROPPED MY PHONE YESTERDAY AND IT WONT GO PASS THE START UP SCREEN ON THE ANDROID SCREEN.. THE ONLY WAY I CAN GET PASS THAT IF I CONNECT MY PHONE TO USB ON THE COMPUTER AND PRESS UP VOLUME POWER BOTTOM AND SEND BOTTOM AT SAME TIME AND THEN IT GOES TO HOME PAGE BUT IT SAYS SAFE MODE I ALSO JUST DID A FACTORY RESET AND IT STILL HAS THE SAME PROBLEM PLEASE HELP
     

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  2. ShinySide

    ShinySide Well-Known Member
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    Try pressing menu and then power and keep menu held down until you feel it vibrate
     
  3. ZALARITA22

    ZALARITA22 Member
    Thread Starter
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    Sep 8, 2011
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    WHIlE phone is on?? I held down menu and pressedpower and held down menu nothing at all
     
  4. ShinySide

    ShinySide Well-Known Member
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    Turn it off and try. Ive heard that makes you go into "safemode" but to be honest I didnt even know there was a safe mode.
     
  5. ZALARITA22

    ZALARITA22 Member
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    If i cut my phone off it will be stuck on the android screen the only way i can get pass my phone being stuck on android screen is if i connect my phone into computer then safe mode happens
     
  6. ShinySide

    ShinySide Well-Known Member
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    What service do you have?
     
  7. ZALARITA22

    ZALARITA22 Member
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    Metro piece of crap
     
  8. ZALARITA22

    ZALARITA22 Member
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    It didnt work now im trying to turn my phone back on its stuck on android screen
     
  9. ShinySide

    ShinySide Well-Known Member
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    I found this Try it:

    "I found an obscure posting that said to power on the phone while holding down the track ball and that did it. There are also other power on options: hold volume button up or down, hold menu down, hold menu + back...but for me, none of these helped...only the track ball."
     
  10. ShinySide

    ShinySide Well-Known Member
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    See if your track ball is stuck "in"
     
  11. ZALARITA22

    ZALARITA22 Member
    Thread Starter
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    It didnt work,, i dont know why my phone is all of a sudden stuck on android... I did track ball and other methods it didnt work so i just connected my phone to usb on computero cut back on waitied for my phone to cut on and its still on safe mode i dont know what to do and i doubt it can get fixed =(
     
  12. Gmash

    Gmash Well-Known Member
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    neither Here nor There
    That sucks. Try calling Metro customer service and ask them if they know anything about getting out of safe mode.
     
  13. nuttmeg

    nuttmeg Well-Known Member
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    Making you wonder?
    Lone Star State
    Why is all caps on are you yelling at us, lol but take phone in to store and raise sand to them. ;)
     
  14. starxpilot

    starxpilot Well-Known Member
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    Jul 24, 2011
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    Loss Prevention Agent
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    They'd kick him out, it happened to be, got dragged kicking and screaming by some guy who said I was like a spoiled kabob.

    I can picture the caps out here...all caps rage lol, calm down and follow the steps like it was mentioned, if it doesn't work then, looks like you bricked your phone, permanently. (Which means going back to Metro.)
     

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