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Support I need help with the front facing camera

Discussion in 'Android Devices' started by Esteban_agpa, May 29, 2016.

  1. Esteban_agpa

    Esteban_agpa Lurker
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    I just opened the front facing camera in my Galaxy J7 and it turns out to be green. It is not a completely green screen, it just looks like a green filter. The back camera is fine, but this one is not. I already restarted it and the same. I also removed the battery for 5 minutes and the camera is still green. I don't think this is a Camera App problem because Snapchat and other camera apps are also greenish. Please help me! Thanks
     

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  2. rritter

    rritter Well-Known Member
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    Have you called Boost or Samsung about this? Also could there be a filter that needs to be turned off? I have head of this before on this phone however.
     
  3. Esteban_agpa

    Esteban_agpa Lurker
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    I double checked, there there are no filters to turn off, and thanks I will try to contact Samsung.
     
  4. aml1025

    aml1025 Android Enthusiast
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    Is there a thin plastic film protecting the front facing camera during shipping that you may have overlooked removing? I recently bought a (different) phone for a family member and found plastic protecting the cameras and bits of the trim that were overlooked at first. If never hurts to double-check!
     
    RohaWaRohaMenther likes this.

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