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I need to transfer from a backup of my old Samsung phone using Kies to a new Moto G5 Plus.

Discussion in 'Android Lounge' started by LevelMarc, Jun 28, 2017.

  1. LevelMarc

    LevelMarc Newbie
    Thread Starter

    The old phone won't connect to the Helium desktop app and Google Drive crashes when you try to open it. I can backup the phone using Kies. Can I use that and restore it to the Moto G5?

    Suggestions?
     



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  2. Leon Marco

    Leon Marco Well-Known Member

    I suggest you to connect both the phones to a computer and transfer the files instead. Using cloud backup might take a lot of time.(this mainly depends on your net speed). Then if you want backup the data to the cloud later.
     
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