They sometimes own up to problems when there are enough complaints and it gets bad press.
What all the makers have done is kind of short sighted, and it goes like this -
Crank them out in assembly, do minimal QA defined by statistics. Expect to ship bad ones because taking returns for them is cheaper than deep inspection of every unit. Saves money, lowers prices to us, at the expense of some of us getting headaches.
But where do you return it? The store and they don't have a vested interest in playing that game.
So, to really check properly, you have to go to a corporate Sprint store and get a proper test - RF test in this case. If you bought from Sprint, they'll replace the bad one. Last year I had the same symptoms on my new phone from Radioshack. It was bad, so they sent me on my way with a note. I presented it to my Radioshack store, they said no problem and swapped me out with a good one.
Because the phone was bad, there was no charge even though I bought it elsewhere. Had it been good, I would have owed for an hour of shop time because I bought elsewhere. Had I bought from them, it would have been free regardless.
I got it done easily by dialing *2, talking to a rep, and having them set up the RF test appointment. When I walked into the store, there were no silly arguments because corporate had scheduled me, end of discussion.
Hope this helps!
What all the makers have done is kind of short sighted, and it goes like this -
Crank them out in assembly, do minimal QA defined by statistics. Expect to ship bad ones because taking returns for them is cheaper than deep inspection of every unit. Saves money, lowers prices to us, at the expense of some of us getting headaches.
But where do you return it? The store and they don't have a vested interest in playing that game.
So, to really check properly, you have to go to a corporate Sprint store and get a proper test - RF test in this case. If you bought from Sprint, they'll replace the bad one. Last year I had the same symptoms on my new phone from Radioshack. It was bad, so they sent me on my way with a note. I presented it to my Radioshack store, they said no problem and swapped me out with a good one.
Because the phone was bad, there was no charge even though I bought it elsewhere. Had it been good, I would have owed for an hour of shop time because I bought elsewhere. Had I bought from them, it would have been free regardless.
I got it done easily by dialing *2, talking to a rep, and having them set up the RF test appointment. When I walked into the store, there were no silly arguments because corporate had scheduled me, end of discussion.
Hope this helps!
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