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I think I had a lemon

Discussion in 'Android Devices' started by MoodyBlues, Jul 1, 2019.

  1. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    First some background:

    I've only had Motorola smartphones. I never had a single problem, so I didn't hesitate to buy another one when I wanted to upgrade.

    My most recent was a Moto X 2nd Generation which--after four years of perfect service--started having battery problems. After buying a replacement battery and tools...yeah...these old eyes weren't about to attempt the repair on my own.

    So I bought a new Moto Z² Force Edition instead!

    Now that's where it starts getting weird. The very first time I used its default camera app to take a picture, it crashed. Like 'restarted the phone by itself' crashed. Odd, I thought. :thinking:

    Then I installed my normal camera app, A Better Camera Unlocked, took some pics with it, no problem, so I chalked it up to a fluke.

    But then other stuff happened, including screen burn-in (which I didn't even think was still a thing!), despite never leaving the screen on and idle for long periods.

    So in May, I got off my lazy ass long enough to call Motorola and ask for a replacement (it was under warranty), which arrived a couple days later. And guess what? No weird problems!

    It's been a month+ and everything's as I expect with a Motorola phone. I think I simply got a lemon with the first one.

    And, if anything, this whole experience actually made my loyalty to Motorola even stronger. There was a problem, they resolved it quickly and painlessly, and I'm happy with my phone. Can't ask for more than that!

    PS I still use the Moto X--I just keep it plugged in all the time. No problems, and it's over 4 years old. :D

    ETA PPS: I totally forgot to say that the replacement phone's battery lasts HOURS longer than the lemon's! Like 8+ hours longer, under the same usage conditions. Nice!
     

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    #1 MoodyBlues, Jul 1, 2019
    Last edited: Jul 3, 2019
  2. Dannydet

    Dannydet Extreme Android User

    Always liked Motorola.
    Never an issue with any device they make.
     
    MoodyBlues likes this.
  3. dontpanicbobby

    dontpanicbobby 100% That Guy
    VIP Member

    OT: I never had one but there as campaign (Hello Moto!) That was genius.
     
    MoodyBlues likes this.
  4. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Exactly. I feel about their phones as I do Toyota with its vehicles. You just can't go wrong.
     
    Dannydet likes this.
  5. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    I bought the very first Motorola smartphone I saw advertised, the Bravo. I still have it in a drawer. It sure is tiny compared to the Z²!
     
  6. Milo Willamson

    Milo Willamson Android Expert

    This is my first motorolla ever :D

    Yeah I did get the bug of the main camera, yammered a while ago on here, and I just cleaned it and wow, the snapshots seem a bit more clearer and I have to focus on what I am shooting off too :)

    Still no matter what you are trying to tinkering around with it, then yeah you will start to understand it a bit better.
     
  7. joe71

    joe71 Android Expert

    Where did you buy the phone?
     
  8. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Joe, who are you asking? :thinking:
     
  9. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    Yeah...no! Your 'blurry photos' issue was completely different from my 'it rebooted the phone' issue. :)
     
    ocnbrze likes this.
  10. Milo Willamson

    Milo Willamson Android Expert

    Like :)
     
  11. DonB

    DonB ♡ Truth, Justice and the American Way !! ♡ ™
    Moderator

    I've had many Motorola phones for years and never had an issue, so I'd definitely say it's something with the device you purchased. I used to have the Moto X series and loved their active display. I myself have moved on from Motorola to One plus and love their devices.

    I'm glad Motorola/Lenovo replaced your device and your issues are resolved.

    I've had many BT devices from them and they've always replaced a defective device with no questions asked and some with warranty expired, so I'd say they want to keep their customer base happy.
     
    MoodyBlues likes this.
  12. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    I still use [on Wi-Fi] my Moto X 2nd Gen that the Z² replaced. :) It's still happily cranking away--as long as it's plugged in!

    You're right about Motorola keeping their customers happy. As noted, the screen burn-in was the catalyst for calling Motorola, and I didn't mention any of the other issues, like that one-off spontaneous reboot. After I explained to the rep that a factory reset (her suggestion) couldn't fix a HARDWARE problem, it was smooth sailing. They were great about quickly sending a new phone.

    As I've said, this 'lemon' incident actually improved my already very strong good feelings about Motorola. When a company easily and quickly resolves a problem--the ONLY problem in 10(?) years--I'm sold! :)
     
  13. joe71

    joe71 Android Expert

    @MoodyBlues I am interested in where the phone was bought
     
  14. MoodyBlues

    MoodyBlues Compassion is cool!
    VIP Member Thread Starter

    See, I didn't think you were asking me, because I thought where I bought it was clear from my OP...until I just re-read it. :eek:

    I bought it directly from Motorola (via their web site), as is my habit. Now, why do you ask? :)
     
    joe71 likes this.
  15. joe71

    joe71 Android Expert

    @MoodyBlues just curious. Just a thought it could have been a rejected model that failed the Quality and Inspection phase of testing but some how got shipped anyway.
     
    MoodyBlues likes this.
  16. joe71

    joe71 Android Expert

    Buying a lemon isn't always a bad thing. A few years after we got married. My wife and I went to San Francisco. We ended up going to some shopping center that sold name brand merchandise at 60-80% off it's normal retail price because errors. For example my wife got two purses one for $125 when the original price was $400+ she got a purse originally price at more than $600 for $200. Both of these were top of the line I think one was a Dooney& Burke and the other was a coach or Lou vouton , I forget it was years ago. The sales person I remember point out the design flaws to us and explain it would be pointless to try and claim we had been sold a lemon because the company had stamped a cereal number inside indicating that the purse had been sent to a consignment shop/store
     
    MoodyBlues likes this.

Motorola Moto Z2 Force Forum

The Motorola Moto Z2 Force release date was August 2017. Features and Specs include a 5.5" inch screen, 12MP camera, 4/6GB RAM, Snapdragon 835 processor, and 2730mAh battery.

August 2017
Release Date
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