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I think I have a virus - help please!

Discussion in 'Android Apps & Games' started by Martindale, Jan 10, 2012.

  1. Martindale

    Martindale Lurker
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    Hey., I'm new here so sorry if this is in the wrong place.
    Earlier this morning, I got a popup on my homescreen saying 'Gmail authentication failed : reinput username and password ' then two options saying 'reinput ' and 'cancle '(exact spelling). If you press cancle then it goes for a second, then comes back. I didn't realise the selling mistake to start with so I foolishly entered my password. I've obviously changed my email password to something company different. I have two antivirus apps installed and they haven't detected anything.
    Please help!?
    Cheers
     

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  2. Xerses

    Xerses Well-Known Member
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    Not that this is the best solution, but if it were me I would format USB storage and reset to default to be 100% sure that the problem is gone. BEWARE: THIS ERASES ALL DATA, APPS AND CONFIGURATIONS IN THE PHONE.

    I just did my phone on the weekend for a non-related "issue" and it is a major pain, but this way you know you are clean.
     
  3. lunatic59

    lunatic59 Moderati ergo sum
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    You may just be a "victim" of an airpush add pop-up that's design to have you provide your credentials to some ... we'll, we're not allowed to use that kind of language on the forums.

    I would first install Addons Detector and see if it locates and nefarious services running in the background.

    A factory data reset (menu>settings>privacy>factory data reset) will return your phone to it's original condition and delete user data and apps, but if the problem is from a specific app and you install it again, you will be in the same boat.
     
  4. katybrittperry

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    I got to read this thread now, and I hope Martindale was able to find a solution. Thanks lunatic59 for your posts. I'll install addons detector too, to avoid this kind of issue. :))
     
  5. whooaahh

    whooaahh Lurker
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    I got the same message showing up on my phone a few hrs ago. I downloaded and ran Addon Detector and AirPush Detector neither one found anything. Lookout (which I had already) didn't find anything either during a manual scan. I really don't want to have to do a reset if I don't have to. Any insight would be helpful.

    Thanks

    Edit: I created a new gmail account to enter, and it says that it failed, yet I can login to the account just fine. I also used the built in Task Manager that the Droid 3 comes with, as well as Astro's TaskKiller, looked through the list and I don't see anything strange running. Even closing out everything i could, it keeps happening.

    Edit 2: Found my solution. This started around 9am for me, and been working on it since. The 2 new apps I downloaded that didn't find anything made me look into why they didn't. About an hour later I decided to post my original post.

    I use GO Launcher EX and GO Launcher EX Notification (for text and missed called only). Since inputting the fake gmail info into my phone I knew it had to be something wanting to access the only gmail account I have on my phone. That's when I looked at GO Launcher EX Notification. Even though only 'Missed Calls' and 'Text Messages' were checked, I disabled them, enabled 'GMail' and disabled it, and clicked ok/apply. I used the phone for about 5 mins, no popup. Went back and enabled only 'Missed Calls' and 'Text Messages' and used the phone for about 5 mins, no popup. Enabled 'Gmail' clicked OK. Popup. Went back into the settings for GO Launcher EX Notification saw 'Gmail' was unchecked again, so I enabled it, and disabled it (checked and unchecked), clicked OK, and all is well. No popup, no issue, no security risk.

    TL:DR
    Enable (check) and disable (uncheck) 'Gmail' in GO Launcher EX Notification settings.
     
    lunatic59 likes this.
  6. badtom

    badtom Lurker
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    I had the same message this morning.
    Uninstalling GO Launcher EX Notification helped for me.

    Question is, for what it want's to know my gmail account informations?
     
  7. stratnolegs

    stratnolegs Lurker
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    Thanks for coming back with your solution whooaahh, was wrecking my head.
    I got this myself this morning and spend ages searching, the dodgy spelling on the failed login pop reeks of malware but Lookout and two other AVs all coming up clean I was wondering what the hell it was.
    All sorted now
     
  8. whooaahh

    whooaahh Lurker
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    GO Launcher EX Notification requests the gmail account info to display on the gmail app icon how many unread messages you have. I know other apps are able to aqure this info without needing your credentials, but I guess the japaneese/chineese programmers don't know to program it correctly. I know they are one of the 2 cuz an email reply from them contained both english and one or the other in the reply.

    Thanks.
     

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