I have had my Samsung Note 4 for about a year now
For the past few weeks , the phone has been freezing randomly on certain apps and randomly shutting down and restarting. It has also been displaying a "Down loading target " screen , some times , when trying to switch it back on again. I have just taken the battery out and put it in again , every time that has happened and then the phone would start up normally and then I could use it
All has been okay..... until last night , when I was listening to some music on the phone. It was on about 31 % battery and then suddenly went down to 11 % ....and then shut down . I tried putting in the charger and charging it for about 20 minutes, but nothing happened, the phone didn't even respond
I waited for about 20 minutes, with the battery out, etc....then put the battery back in to try again. This time it started charging (still switched off), and showing it was 0n 40%. I waited for about 30 minutes and then checked to see how much it had charged..... it said 60 %, so I decided to switch it back on again.... as for the last few weeks, when it is charged over 50 % , it switched on okay
This time though the phone wouldn't charge or switch on, I tried all night and all morning to take the battery out....and put it back in again, repeatedly , but the phone was not responding . I have taken it to some repair kiosks, and tried other batteries .....but , even with new batteries, it still won't switch on or charge. I can not even get into the reboot or safe mode option by pressing the volume key, home button etc..... the phone is just dead... really strange
I am worried as I have really important data in the phone that I tried to back up a few days back, but didn't have enough storage......
Any advice would be great
thanks
For the past few weeks , the phone has been freezing randomly on certain apps and randomly shutting down and restarting. It has also been displaying a "Down loading target " screen , some times , when trying to switch it back on again. I have just taken the battery out and put it in again , every time that has happened and then the phone would start up normally and then I could use it
All has been okay..... until last night , when I was listening to some music on the phone. It was on about 31 % battery and then suddenly went down to 11 % ....and then shut down . I tried putting in the charger and charging it for about 20 minutes, but nothing happened, the phone didn't even respond
I waited for about 20 minutes, with the battery out, etc....then put the battery back in to try again. This time it started charging (still switched off), and showing it was 0n 40%. I waited for about 30 minutes and then checked to see how much it had charged..... it said 60 %, so I decided to switch it back on again.... as for the last few weeks, when it is charged over 50 % , it switched on okay
This time though the phone wouldn't charge or switch on, I tried all night and all morning to take the battery out....and put it back in again, repeatedly , but the phone was not responding . I have taken it to some repair kiosks, and tried other batteries .....but , even with new batteries, it still won't switch on or charge. I can not even get into the reboot or safe mode option by pressing the volume key, home button etc..... the phone is just dead... really strange
I am worried as I have really important data in the phone that I tried to back up a few days back, but didn't have enough storage......
Any advice would be great
thanks
Last edited: