Discussion in 'Android Devices' started by svkndv, Mar 17, 2010.
Just agreed with T-Mobile to swap my Portal for a Galaxy S and pay the difference.
Mmmm.. Galaxy S... Sweet...
as a curiosity, how much?
Rumour has it Tmobile are going straight to 2.2
this should be put in the joke section
Lets just wait and see
Well I'll upgrade to that when it happens, in the mean time am quite happy with 2.1
Their complaints guys told me there would not be an upgrade for the Portal on T-Mobile - at all.
"We will not be making the software available on our network"
How can I access my phone memory card?! Kies doesn't work. New phone whatever doesn't work. I accidentally misplaced by memory card adapter so now I am stuck!!
Is there any way using 2.1 I can access my memory card?!! Like an alternative to kies that actually works?!
The card can be accessed in Windows, you just need to mount it, drag the notification area down & tap the "USB connected" notification.
I have been playing email ping-pong with T-Mobile UK's customer relations the last couple of weeks (with customary poor and inconsistent information).
I have just been told that:
"I can advise however that we have been informed today that the software update 2.1 is in the process of being released now. It will be released in two stages. The first stage will be available from the beginning to mid July and the second stage will be released from the mid to end July. These are over the air updates which will be sent directly to your phone. Once both downloads have been accepted you will have access to the full Android 2.1 platform."
I have mailed back asked if they have/will be officially publishing this on their website. Personally I am pretty skeptical - but if anyone gets some kind on notification of an OTA update (I have not heard of any Samsung Spicas/Lites/Portals being updated this way) - it would be interesting to know.
In theory the OTA update should be going out now to some as we are already approaching mid-July.
Presume this will only go to phones that are on 1.5? I'm guessing an initial update will go out to check current firmware/patch 1.5 in some way to prepare it for the OTA update and then the actual 2.1 data?
It should be announced here in the Android section: T-Mobile - Help & Support
Second post here: T-Mobile Discussions - Discussions - Samsung Galaxy Portal i5700 2.1 Update backs up what customer relations said.
Really doesn't sound like they know what they're talking about doesn't it.
I'm sure it was widely discussed that they hadn't paved the way for any kind of OTA update on the Galaxy Portal, hence the need for all of this PC Studio crap.
I am more than a little sceptical. My old Portal is sitting on my desk next to my new Galaxy S just waiting for me to get round to posting it back to them.
PMSL. They're talking about the update for the HTC Hero!
Sad - but most probably very true..................
I to have been in contact with t-mobile only this weekend. here are the email's to what happened.
mail from me
I have been given your email address by customer service's.
Basically I feel I have been miss sold my 24 month contract with t-mobile.
About 5 months ago I entered into a 24 month contract with t-mobile with handset Samsung galaxy portal, which is a android hand set, on the understanding from the sales man in your Basingstoke shop, that it would be receiving updates from 1.5 to 2.1 by, or before, today's date. How ever this is obviously not the case, as of today's date, there is no such software or any inclination that there is a forth coming update. I have contacted t-mobile's customer service's to try to sort this problem out, but to no avail. I have bee told that I can get my software updated by Samsung directly, which means I would have to take time away from work, to be able to do so. I have also been offered a 2 week goodwill gesture and a 4 week goodwill gesture. This is all good, but for a couple of points.
1st I really don't need any goodwill gesture's, as I entered into the contract willing to pay my 24 months fee's for the promised service.
2nd I thought t-mobile would hold there end of the contract
I really feel now that T-mobile are only concerned about getting people on there books, and not giving the after service that should be given. After my 1st call to customer service's on the afternoon of the 10th July and speaking to a representative of t-mobile, I was cut off after asking to speak to the person's manager. I then rang back, and spoke to a different person and explained my case all over again, I found out that I can upgrade my handset, but I would have to go to Samsung direct. This is obviously not an option for someone on a contract !! is it ? (time out of work and all that type of stuff to get it sorted)
Then I spoke to a Manager in customer service's called Chris (team number 5252) she had a very nice attitude on the phone (a credit) but after not really covering any ground than what I had already heard, and offering my 1 months free rental, we really didn't get anywhere. I asked to speak to her manager but was told he had gone home, and she could not offer me any more service, basically.
So My problem is still, that I generally believe, that I have been miss sold my contract, on the belief that I was told that the handset I have was to be updated to software version 2.1(eclaire), and that had I been told it wasn't going to be available through t-mobile, I would have chosen a Handset that was capable to do so, through t-mobile.
I really feel that T-mobile have let me down, and would like to ask, could you please exchange my handset, for one that supports android software 2.1 and will be upgradable to updates in the future, or please cancel my contract, as I really do feel that the handset was miss sold to me, I would really like to stay as a customer to t-mobile, but would not be able to at this present time.
"Good morning Mr
Thank you for writing to me, with your concerns regarding the conflicting information you have been given about the software update for your Samsung handset.
Unfortunately I am unable to access your account as you have not supplied me with your details. However, I can provide some general information relating to the Samsung Galaxy.
When the handset was first released on our network, we were aware that Samsung were going to release a software update for the handset. This would prepare the phone for any further software releases which would enhance the phones features.
The software has now been released but the only network that has opted to use this is 3G. Unfortunately we will not be releasing the software as we have found through testing that there is no benefit to our customers.
Whilst I appreciate that you took the contract on the belief that you would be able to update the software in the future, I would like to remind you that the contract is for your service agreement and not your equipment. As your equipment is still in good working order, then I am afraid we would not be able to offer an exchange.
Thank you again for taking the time to contact me Mr Barry. I trust my response has clarified the situation for you.
I have replied to this email and will post there reply when I get it. So know we know for sure, no update.
So all you peeps that have upgraded handsets on 2.1, could you please list how it is beneficial to t-mobile customers.
How come they can upgrade the rest of their phones to 2.1 (like the HTC Hero) yet not this one?
They can upgrade it, they have chose not, because they deem it not beneficial to there customers
Can they legally do that?
After all they're saying our deal with them is only for the contract, not the phone.
So if that's their stance, then how can they dictate what can and cant be done with our phones. Our contract for the software lies with Samsung and us.
What do Samsung say when you complain?
Hey, thanks for this; however, Samsung Auth Serv centre in Chennai denies any updates available, even if paid; can you share the source of your information (Eg, phone number, email address, etc)?
Oh well, I'm glad I'm on 3
2.1 from the box baby! yeah!
Astonishing, isn't it.
Really makes me never want to by a network locked/branded/controlled handset again.
so i was right they were never going to release a update
Oh dear, he's going to be unbearable now
Call up Samsung support in India, they should help you. That is how I came to know about this.Any how when I have approached the Service center guys in hyderabd, they have accepted the phone for upgrade but returned stating that it is not being recognized by the software.Don't know the level of expertise that these guys have. I have not at tried at any other service center. Best of Luck